Project Manager PMO, Planning and Strategy - Rogers Communications Inc - Toronto, ON
(2020-01)
- Lead multi-phase programs focused on operational excellence, cross functional alignment and consistent delivery outcomes, earning a Top Performance Score in 2024.
- Manage national PMO initiatives for the $25B Rogers–Shaw merger, overseeing process integrations, people transitions, and operational readiness across 50+ sites while maintaining strong oversight on continuity, communication, and stakeholder alignment.
- Manage end-to-end project portfolios valued at $100M–$300M, with full scope, guiding planning, schedules, and budgets while working closely with internal and external partners to meet overall delivery expectations.
- Negotiate vendor agreements and lease terms, achieving 15% cost savings while maintaining flexibility and compliance.
- Ensure smooth execution of real estate decisions on moves, decommissions, and space adjustments as required
- Improve resource allocation and team alignment across cross-functional teams, leading to better cost awareness
- Mentor cross-departmental junior PMO staff and teams, enhancing efficiency and strengthening leadership pipelines.
- Prepare executive reports and presentations, turning complex updates into clear insights for executives and stakeholders driving decision-making.
Real Estate Project Coordinator - Rogers Communications Inc - Toronto, ON
(2019-01 - 2020-12)
- Managed multi-site real estate and retail portfolio projects valued at $5M+, including acquisitions, relocations, renovations, and lease exits, ensuring alignment with corporate objectives.
- Led end-to-end lease transactions including renewals, expansions, and exits.
- Managed cross-functional teams using Agile, waterfall and hybrid methodologies to increase communication across teams with documented improvements in delivery timelines by 18% through optimized sprint planning.
- Processed and tracked purchase orders, invoices, and vendor payments using Oracle ERP Cloud, ensuring compliance, audit readiness, and financial reporting accuracy.
- Developed risk-tracking tools to identify payment delays, vendor exceptions, and compliance issues, proactively mitigating project risks.
- Designed executive-facing dashboards to monitor invoice progression, cost center approvals, and service KPIs, reducing approval delays by 20% and enhancing leadership insights.
- Partnered with Finance, Procurement, and HR teams to optimize vendor onboarding workflows, reducing turnaround times by 15% and improving operational transparency.
Business Analyst - Toronto School of Management - Toronto, ON
(2018-01 - 2019-12)
- Managed a portfolio of 300+ student clients, conducting needs-based assessments and tailoring engagement strategies to improve retention and success rates.
- Designed and implemented data-driven intervention strategies, reducing attrition by 10% and optimizing student support outcomes.
- Analyzed performance and engagement data to identify gaps, leveraging CRM insights to refine outreach and provide actionable recommendations to leadership.
- Owned and prioritized the product backlog for a workflow automation SaaS platform serving enterprise clients in legal and finance sectors, playing a key role in shaping the feature roadmap based on client needs and market research
- Partnered with academic advisors, career services, and support staff to streamline end-to-end client journey maps, ensuring consistent and efficient service delivery across all touchpoints.
- Developed client successful playbooks, templates, and SOPs that standardized engagement practices, cut onboarding time for new advisors by 25%, and supported team scalability.
Project Manager - Shoppers Drug Mart - Toronto, ON
(2017-01 - 2018-12)
- Tracked key lease metrics and critical dates to anticipate upcoming decisions.
- Coordinated cross-functional teams (construction, facilities, finance, legal) to deliver projects 10% under budget and ahead of schedule, while mitigating risks and ensuring seamless execution.
- Negotiated vendor agreements and streamlined SLA processes, achieving 15% cost savings and strengthening stakeholder relationships.
- Developed governance frameworks, KPI dashboards, and project documentation to monitor progress, assess risks, and provide accurate executive reporting.
- Oversaw budgets, schedules, and approvals across multiple regions, maintaining operational continuity and meeting strategic priorities.
- Conducted post-project reviews to capture lessons learned, implement process improvements, and enhance scalability and quality of future delivery.
Project Coordinator - ACSA - Toronto
(2016-01 - 2017-12)
- Served as support to project leaders and managers in all aspects of the project management process.
- Updated business opportunities, preparing proposals and managing projects.
- Ensured that the project management process runs smoothly and the quality of data in the system is up to date.
- Supported the project team on best practices and the methodology for sound project management.
- Advised the technical engineering team in optimizing their project structure.
- Proposed, improved and developed monitoring tools (schedule, labour plan, cash flow) based on project needs.
- Analyzed performance indicators and anticipate issues and trends to propose measures to ensure project success.
- Finalized the billing process by mastering the business agreements in project portfolio.
Chair, Events and Partnerships (Volunteer Leadership Role) - Rogers Pan Asian Network (RPAN) – Rogers Communications
(2022-01)
- Lead national DEI programs impacting 20,000+ employees using Agile-inspired retrospectives and iterative planning, driving continuous improvement in employee engagement to improve campaign effectiveness and inclusion outcomes.
- Build strategic campaign roadmaps and data-driven program plans aligned with HR, ESG, and corporate culture objectives.
- Serve as operational program lead between RPAN, Legal, and HR, ensuring all DEI initiatives comply with governance standards, inclusion policies, and corporate regulatory requirements.
- Develop scalable event frameworks and define KPIs to measure long-term impact, driving a 20% improvement in employee engagement.
- Present program outcomes and insights to C-suite leaders and steering committees, securing executive buy-in and funding.
- Facilitate stakeholder buy-in and executive alignment through steering committee briefings and senior-level presentations, ensuring visibility and informed decision-making.
