Tanvi Sharma

Analytical and results-driven business professional with experience spanning customer service, banking operations, HR administration, and business support functions. Skilled in financial analysis, reporting, forecasting, data interpretation, process improvement, and stakeholder relationship management. Experienced in working with HRIS and Applicant Tracking Systems (ATS), including iCIMS and UKG, to support employee onboarding, workforce data management, and talent acquisition workflows.

Proficient in Zendesk for ticket management and cross-departmental employee support. Proven ability to evaluate business performance, prepare operational reports, support pricing and revenue initiatives, and collaborate across departments to achieve organizational goals. Advanced proficiency in Microsoft Excel, Microsoft Office Suite, CRM systems, and business reporting tools.

Recognized for strong problem-solving abilities, attention to detail, and data-driven decision making.

HR Administrator - Go Auto Corporate office - Edmonton, AB

(2025-01)

• Prepare and analyze work force reports, staffing metrics, and operational data to support management decision-making.
• Monitor HR budgets, payroll-related data, and work force cost trends while maintaining accuracy and compliance.
• Develop and maintain reporting dashboards using Excel and HR information systems.
• Work extensively with HRIS and Applicant Tracking System (ATS), including ICIMS and UKG, to manage employee records, recruitment pipelines and talent acquisition workflows.
• Utilize UKG for on boarding new employees and managing data-related records and data for existing employees, ensuring accurate lifecycle tracking and compliance.
• Support forecasting activities related to recruitment, work force planning, and resource allocation.
• Conduct data validation, auditing, and reconciliation to ensure accuracy of employee records and reporting.
• Collaborate with Finance, Operations, and Management teams to support business planning initiatives.
• Identify process improvement opportunities and implement work flow enhancements that increase operational efficiency.
• Generate analytical reports and presentations for leadership to support strategic planning and business objectives.
• Utilize Zendesk software for ticket management, employee support requests, and cross-departmental communication with complete proficiency in the platform.

Administrative Assistant / Dispatcher - SOMALBROTHERSLTD. - Edmonton, AB

(2023-06 - 2024-12)

• Served as a key liaison between shippers, carriers, and internal teams, facilitating clear communication and promptly resolving operational issues or concerns
• Provided administrative and dispatch support, including preparing documentation, tracking contracts, processing billing, coordinating logistics, and assigning loads
• Maintained accurate records of shipments, schedules, customer interactions, and operational data while monitoring industry trends to support efficient dispatching and process improvements
• Assisted with account retention by ensuring timely follow-ups, accurate information flow, and reliable administrative and dispatch service
• Supported client relationships through professional correspondence, scheduling, load coordination, and consistent delivery of high-quality support
• Collaborated with cross-functional teams (operations, customer service, and management) to streamline workflows and enhance the overall customer experience
• Coordinated daily administrative and dispatch tasks, assigned work to team members as needed, and conducted periodic reviews to ensure accuracy and on-time performance
• Prepared reports, documentation, and operational updates to support competitive business opportunities and effective logistics solutions
• Utilized Loadlink Technologies and DAT Freight and Analytics to track loads, update dispatch records, and generate operational data
• Assisted with onboarding and training of new administrative and dispatch support staff

Legal Assistant Intern - Punjab & Haryana High Court - Chandigarh, India

(2021-01 - 2023-12)

• Conducted detailed research, data gathering, and analysis to support legal proceedings.
• Prepared and reviewed legal documentation while maintaining strict attention to detail.
• Organized large volumes of records and case files for efficient retrieval and reporting.
• Assisted with scheduling, document management, and administrative coordination.
• Drafted and proofread case summaries, petitions, affidavits, and other court-related documents under the guidance of advocates.
• Assisted advocates in preparing case briefs, compiling evidence, and organizing supporting documents for hearings.
• Maintained confidentiality of sensitive case information and client records in accordance with professional and ethical standards.
• Coordinated with court clerks and administrative staff to track case status, filing deadlines, and hearing schedules.
• Supported the preparation of cause lists and managed calendar updates for upcoming hearings and court appearances.
• Conducted legal research on statutes, case law, and procedural rules relevant to matters before the High Court.
• Assisted in the filing and service of court documents, ensuring compliance with procedural requirements and timelines.
• Collaborated with senior legal staff to support day-to-day chambers operations and workflow efficiency.

Bachelor of Law - Law - Punjabi University (2018-07 - 2021-05)

Bachelor of Arts - Computer Science - Punjab University (2014-07 - 2017-05)

Secondary School - Economics, Social Studies, Geography - Kendriya Vidyalaya (2012-04 - 2014-03)