Customer Service Professional
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Targeting Customer Service - demonstrated commitment; skilled at building productive relationships, resolving complex issues, and fostering customer loyalty. Strong strategic capabilities; attentive listener with creative critical thinking skills. Effective stress management and adaptability to change employing tact and diplomacy to reach mutually beneficial solutions. Comfortable engaging with individuals from diverse cultures and backgrounds Excellent verbal and written communication abilities
Escorts and internal airport security at LOGIXX SECURITY (2025-01 – Present)
Security at SECURITAS CANADA (2020-01 – 2021-12)
Security at multiple sites including patrol and theft prevention
Passenger Service Agent at FLIGHTCRAFT AVIATION
Assisted passengers with check-in and boarding
Passenger Service Agent at SWOOP AIRLINES (2019-01 – 2020-03)
Assisted passengers with check-in and boarding
Customer Service Executive and Senior Floor Supervisor at BRITISH AIRWAYS (2010-01 – 2013-12)
Customer Service Call Centre Representative at 24-7 INTOUCH (2026-02)
Contract – Customer Service Call Centre. Responsible for taking orders, payment, updating profiles and processing returns for Canada Goose. Contract expired Feb 20, 2026
Customer Service Representative at CLOUD FIVE COMMUNICATIONS (2022-01 – 2023-12)
Call Centre - assisted Sonesta customers book hotels and recreation in various United States cities
Senior Customer Service Representative at SKYBRIDGE AMERICAS (2017-01 – 2019-12)
Publishers Clearing House - managed inquiries, complaints, billing, issue resolution.
Banking Advisor at RBC (2015-01 – 2016-12)
Call Centre - supported customers with banking needs
Bachelor of Arts in English Honors – Khalsa College (2003-12)
