Customer Support Specialist
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I'm a passionate and people-focused professional with a strong background in customer support, training, and client engagement. With experience across insurance, education, advertising, and sales, I bring a unique ability to understand customer needs, resolve challenges efficiently, and deliver memorable service experiences. I thrive in roles where I can empower others, whether that’s guiding customers to solutions, delivering engaging training sessions, or helping teams grow through clear communication & hands-on support.
My approach is empathetic, solutions-oriented & focused on creating value.
Experienced higher education professional in student recruitment, enrollment advising, and client success. Proven ability to guide prospective students through the admissions process, build strategic partnerships with academic institutions and organizations, and support enrollment goals through data-driven CRM practices. Skilled in delivering engaging webinars, developing lead pipelines, and enhancing student experience through personalized support and process improvement.
Strong understanding of admissions, financial aid, and industry trends in online education.
Education & Professional Development
B.Ed. (Primary) – Graduate Diploma of Education
University of Western Sydney, Sydney, Australia
University of Western Ontario, London, Ontario
Additional coursework in Business Administration, Psychology, Economics, and English
Achievements: Orientation Leader (residence and off-campus), Varsity Track & Field team member
Schulich ExecEd, Schulich School of Business, York University
Completed a customized executive program focused on communication, leadership, strategic thinking,
