Rural and Suburban Mail Carrier (On-Call) - Canada Post - Brampton, ON
(2026-01)
- Delivered mail and parcels across assigned routes, including door-to-door delivery for oversized items, while maintaining strict timelines and service standards.
- Sorted, organized, and securely handled high volumes of mail, ensuring accuracy, confidentiality, and proper mailbox security at all times.
- Utilized handheld delivery technology (Portal Data Terminal) to scan items, update parcel tracking information, and obtain e-signatures for registered mail.
- Operated and loaded delivery vehicle safely, adhering to traffic laws and safety protocols while providing reliable service in all weather conditions.
Child and Youth Program Instructor - City of Brampton - Brampton, ON
(2023-09 - 2025-09)
- Planed, organized and delivered educational and stimulating program(s) for youth.
- Provided a high level of customer service including greeting and engaging with youth, and served as a positive role model.
- Completed and managed administrative tasks, and monitored safety policies and procedures to maintain smooth program operations and safety of youth.
Inclusion/Integration Instructor - City of Brampton - Brampton, ON
(2023-03 - 2023-08)
- Conducted weekly pre-camp phone calls with parents to develop and implement individualized, care plans for campers with autism.
- Teached appropriate skills to campers with autism to enable them to participate in a variety of settings (e.g., behaviour management skills, daily living skills, social skills).
- Maintained appropriate records and recorded behaviour and progress towards goals of the camper with autism.
Community Advisor - McMaster University - Hamilton, ON
(2022-06 - 2023-05)
- Serve as a role-model and mentor for first-year students, guiding them through their college experience. Provided resources and referrals to students facing academic or personal challenges.
- Conduct nightly rounds within the residence hall, regular inspections, and report all violations to management.
- Facilitate conflict resolution among students or a student's behaviour and resolve issues in a timely manner. Maintained confidentiality and trust with the students.
Customer Service Representative - Royal Bank of Canada - Remote, ON
(2020-01 - 2022-09)
- Managed a high volume of inbound calls, resolving banking inquiries efficiently while maintaining strong client satisfaction.
- De-escalated complex or sensitive client concerns with professionalism and empathy.
- Identified clients needs and recommended appropriate banking products.
- Maintained strong product knowledge across deposits, credit cards, and lending.
