Practice Lead / Dental Receptionist - Promontory Dental - Chilliwack, BC
(2025-06 - 2026-01)
- Oversaw daily front office operations to ensure efficient patient flow and clinic productivity
- Coordinated patient scheduling, recall systems, and treatment appointments
- Assisted patients in understanding treatment plans, insurance coverage, and financial arrangements
- Managed insurance claims, pre-authorizations, and patient benefit breakdowns
- Performed AR/AP duties, cheque entry, and patient billing coordination
- Communicated with insurance providers including CDCP, IFHP, and Ministry programs
- Provided guidance and support to front desk staff and assisted with workflow organization
- Maintained high standards of patient service and confidentiality
Assistant Manager / Dental Receptionist - Willow Dental Care - Chilliwack, BC
(2024-11 - 2025-06)
- Registered new patients and ensured completion of intake and consent documentation
- Scheduled and confirmed patient appointments and managed recall systems
- Processed insurance claims and pre-authorizations for major and basic procedures
- Managed AR/AP and financial transactions
- Communicated with insurance providers and coordinated patient benefit information
- Maintained accurate electronic patient records and treatment documentation
- Managed incoming patient communication via phone, email, and in person
Assistant Manager / Dental Receptionist - Mulberry Dental - Vancouver, BC
(2022-11 - 2024-10)
- Managed patient scheduling, recall coordination, and appointment confirmations
- Prepared insurance claims, treatment breakdowns, and preauthorizations
- Registered new patients and maintained digital patient charts
- Collected patient payments and completed lab reconciliation
- Provided post-operative instructions and patient support
- Delivered professional and patient-centered front office service
Assistant Manager / Dental Receptionist - Aegis Dental - Vancouver, BC
(2021-11 - 2022-10)
- Managed daily clinic operations and supported transition to paperless record systems
- Coordinated patient scheduling and treatment planning
- Processed insurance claims including Invisalign cases
- Managed AR/AP, billing, and financial tracking
- Coordinated laboratory cases and insurance communication
- Ensured compliance with infection control and patient safety protocols
Dental Receptionist - Highgate Dental - Vancouver, BC
(2021-10 - 2022-01)
- Processed insurance information and patient benefit breakdowns
- Managed high-volume pre-authorizations
- Maintained accurate patient charts and treatment notes
- Provided professional patient support and communication
Assistant Manager / Retail and Customer Service - Pharmasave Greystone Village - Vancouver, BC
(2018-06 - 2021-09)
- Delivered professional customer service and patient support
- Managed POS systems, inventory ordering, and administrative tasks
- Assisted with bookkeeping and staff training
Assistant Manager / Retail and Customer Service - IGA - Montreal & Vancouver
(2015-11 - 2018-04)
- Supervised staff scheduling and training
- Managed customer service operations and POS systems
- Assisted with bookkeeping and inventory coordination
