Taranjit Kaur

Results-driven leader with extensive experience in overseeing branch operations and ensuring optimal performance through strategic planning and targeted goal-setting. Skilled at managing teams, driving sales growth, and maintaining high customer satisfaction levels while upholding company standards. Conscientious in streamlining processes to enhance efficiency and reduce errors, demonstrating methodical approach to problem-solving and decision-making.

Strong work ethic and dedication to achieving excellence in every aspect of branch management.

BRANCH MANAGER - A&W Restaurants - Hamilton, ON

(2021-11 - 2024-05)

• Directed daily branch operations, leading the team to exceed monthly sales goals.
• Oversaw daily operations including cash management, opening and closing procedures, account maintenance.
• Reviewed employee job performance and contribution during performance appraisal.
• Recruited, trained and supervised a team of 10+ employees, resulting in improved employee morale and productivity.
• Maintained clean workplace according to the rules of Canada Health Department to provide best quality of food.
• Audited inventory every week to increase the profit and to keep other costs low.
• Created schedule for employees according to the needs of business.

CUSTOMER SERVICE CASHIER - A&W Restaurants - Toronto Pearson International Airport, ON

(2021-07 - 2021-11)

• Maintained high standards of customer service during high-volume, fast-paced operations.
• Performed store opening and closing duties as required.
• Built positive relationships with customers by providing friendly and helpful service.
• Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
• Performed daily opening and closing duties such as counting out cash drawers and verifying amounts against sales receipts.
• Resolved customer concerns to meet unique needs and boost satisfaction.
• Used POS system to compute accurate sales prices for purchase transactions.

WAREHOUSE WORKER - Lululemon Athletica - Mississauga, ON

(2019-11 - 2021-04)

• Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
• Operated manual pallet jack to move products throughout warehouse.
• Packed orders in accordance with customer specifications.
• Assisted other departments when needed to complete tasks in a timely fashion.
• Assisted with stocking shelves and organizing warehouse.
• Maintained facility equipment and materials in neat, clean, and orderly fashion.
• Completed physical inventories and cycle counts following correct procedures.
• Utilized RF scanners and data entry systems for accurate tracking of product movements.

DIPLOMA IN GENERAL BUSINESS - General Business - Sheridan College- Pilon School of Business (2021-04)