Tarlika Sehgal

Experienced retail and business operations leader with over 25 years of success managing high-volume customer-focused businesses. Proven ability to lead teams, drive sales, control operating costs, manage inventory, and deliver exceptional customer service in fast-paced environments. Skilled in coaching employees, maintaining merchandising standards, reducing shrink, and ensuring safe, efficient store operations.

Recognized for improving underperforming locations through strong leadership, operational excellence, and accountability.

Store Supervisor - Tim Hortons - Greater Toronto Area

(2017-01 - 2024-01)

• Managed all daily store operations in a fast-paced, high-volume retail environment.
• Supervised, coached, and motivated a diverse team to consistently achieve operational goals.
• Managed staffing, scheduling, cash reconciliation, inventory levels, and customer service standards.
• Ensured merchandise and food displays remained fully stocked, organized, and compliant with company standards.
• Reduced operating costs through effective labour planning and inventory management.
• Maintained health, safety, and operational compliance while delivering excellent customer experiences.
• Resolved customer concerns quickly and professionally, building customer loyalty.

Store Coordinator - Timothy's Coffee

(2011-01 - 2016-01)

• Directed complete retail store operations, including merchandising, inventory, staffing, and customer service.
• Improved overall store performance through coaching, employee accountability, and operational improvements.
• Managed inventory ordering, stock rotation, and waste reduction.
• Led hiring, onboarding, and employee development initiatives.
• Maintained store presentation and visual merchandising standards.
• Increased customer satisfaction through consistent service excellence.

Masters Certificate - Human Resources - Schulich School of Business