Tashmeet Singh

Configure, test, and troubleshoot PlanetTogether APS software while staying current with best practices and contributing to QA initiatives. Serve as a product expert to partners and clients by triaging and resolving Tier 1 and CloudOps tickets, and executing recovery and security procedures. Maintain accurate client records in systems like HubSpot and Knowledge Base, while meeting all SLAs, KPIs, and communication standards.

Product Specialist at PlanetTogether APS (2024-10 – Present)

• Configure, test, and troubleshoot PlanetTogether APS software while staying current with best practices and contributing to QA initiatives.
• Serve as a product expert to partners and clients by triaging and resolving Tier 1 and CloudOps tickets, and executing recovery and security procedures.
• Maintain accurate client records in systems like HubSpot and Knowledge Base, while meeting all SLAs, KPIs, and communication standards.
• Collaborate professionally with cross-functional teams on daily tasks, client projects, demos, and other activities that support company growth

Product Support Engineer at SAP CANADA (2023-01 – 2023-12)

• Troubleshooted and resolved complex technical issues for a wide range of SAP Transportation Management software products, leading to a 20% decrease in customer downtime.
• Collaborated with cross-functional teams, including development, to design and implement innovative solutions for product enhancements, contributing customer satisfaction ratings.
• Developed and maintained comprehensive product documentation and knowledge base resources, including knowledge-based articles, improving efficiency in troubleshooting processes and reducing average resolution time by 30%.
• Provided exceptional customer service by promptly responding to client inquiries and issues, ensuring timely resolution, and participating in customer-facing meetings to understand business needs and offer technical recommendations for SAP Transportation Management software.

Quality Assurance Engineer at Accenture (2018-02 – 2021-03)

• Implemented strategies for improving quality assurance processes and practices, including defect management and tracking using HP ALM and Jira, ensuring comprehensive coverage in both Agile and Waterfall models.
• Created and executed test plans by analyzing functional requirements, managing manual and automated test case design and execution using HP ALM, UFT, and Selenium, and conducting regression and user acceptance testing.
• Developed and implemented new features for web applications using JavaScript, HTML, and CSS, while collaborating with cross-functional teams to troubleshoot and resolve technical issues.
• Conducted code reviews and provided feedback to improve code quality and maintainability, participating in Agile development cycles to deliver high-quality software products within strict timelines.

Post Baccalaureate Diploma in Data Analytics – Douglas College (2021-05 – 2023-12)

Bachelor of Science in Physics (Hons.) – University Of Delhi (2014-07 – 2017-06)