I have a combined experience of more than 6 years in the the BPO, KPO, Insurance and Finance industry.
The summarized experiences are as follows
- Senior Associate (Collections) – Clean Harbors from June 2022 till August 2022
- Connect with customers regarding late payment/ no payment
- Ensuring that collection target is met on a weekly basis
- Checking and modifying accounts receivables
- Identifying the high worth customers
- Calling the onshore team on regular basis
- Identifying ways to minimize the timeframe for the process.
- Senior Associate (Account Receivables)– WNS from December 2019 till April 2022
- Co-ordinating with Australian vendors, clients, competitors and legal advisors regarding sales and invoice management
- Cross selling insurance products
- Recovering debts from third parties
- Creating dashboards for clients and management
- Creating content for process training
- Collating data at the end of the day to share with leader
- Identifying red flags and risks relating to claims
- Coordinating with payables and invoicing team
- Ensuring that target is achieved by the new employees
3. Senior Associate –
WNS from February 2017 till May 2018
- Checking credit/debit notes and allocating them
- Paying vendors
- Cross selling insurance products
- Contacting onshore team for various approvals
- Checking with the onshore teams regarding updates
- Claim settlements
4. Associate –
Capita from February 2016 till February 2017
- Contacting customers for bills receivables
- Connecting with onshore hubs for payables
- Resolving customer queries
- Promoting various products and retaining customers
