Taylor McCloy

Account Manager and Sales Professional with nine plus years of experience managing client relationships, resolving customer issues, coordinating operations, and driving customer retention. Proven leader with professional sports and management experience, recognized for communication, accountability, and relationship-building. Seeking to leverage sales and account management expertise to grow revenue and strengthen client partnerships.

Assistant Coach & Assistant Director of Hockey Operations - Macon Mayhem

(2024-10 - 2026-05)

• Coached and developed professional athletes, improving individual performance and team execution
• Led opponent video analysis and scouting, delivering actionable insights to staff
• Managed day-to-day hockey operations including travel, scheduling, and equipment logistics
• Supported roster decisions through player evaluation and performance tracking
• Collaborated with coaching staff and front office to improve communication and efficiency

Professional Hockey Player - Fayetteville Marksmen

(2018-01 - 2023-05)

• Served as Captain (2 years) and Assistant Captain (1 year), leading on and off the ice
• Acted as team spokesperson in media and community engagements
• Mentored teammates and contributed to team culture and performance improvement
• Delivered community programming through youth hockey development initiatives
• Maintained elite performance through disciplined training and continuous improvement

Account Manager & Customer Relations specialist - Woody’s VW Sales and Repairs

(2015-05 - 2024-10)

• Managed Numerous accounts, ensuring accuracy in billing, invoicing, and payments
• Handled high-volume inbound and outbound customer communication
• Maintained long-term client relationships resulting in high customer retention
• Resolved customer issues quickly, maintaining satisfaction and retention
• Prepared financial documentation and ensured timely account reconciliation

Bachelor of Arts (Honours) - Major: Physical Education | Minor: Health Education, Student Scholar Athlete - Adrian College (2018-05)