Courtney Williams

Resume

https://bold.pro/my/courtney-williams95

I am a dependable and adaptable professional with nine years of experience in customer service and dispatch, where I developed strong communication, organization, problem-solving and multitasking skills. I am comfortable working in fast-paced environments, managing competing priorities and staying calm when situations become challenging or time-sensitive.

I am highly computer proficient, a quick learner and particularly comfortable adapting to new technology and software. Throughout my previous role, I was trusted to help train other employees through major changes in dispatch technology, including the transition from radio-based dispatching to increasingly advanced computerized systems.

I enjoy working with people, learning new skills and taking on responsibilities that allow me to be helpful, organized and dependable. After taking time away from the workforce, I am looking forward to bringing my experience and skills into a new environment where I can continue learning and contribute as part of a team.

Dispatcher | Care Cabs

Medicine Hat, Alberta | 2014–2023

Nine years of experience in a fast-paced dispatch and customer service environment, coordinating transportation while managing a high volume of incoming calls and communicating with customers and drivers throughout each shift.

• Coordinated and dispatched drivers based on customer needs, location, availability, and priority.

• Managed high call volumes while accurately entering and updating customer and trip information.

• Provided professional customer service, including resolving complaints, addressing delays and handling challenging or time-sensitive situations.

• Processed payments and maintained accurate customer and account information.

• Prioritized multiple requests simultaneously and adapted quickly to changing schedules and circumstances.

• Learned and worked with multiple generations of dispatch technology, including the transition from radio-based dispatching to computerized systems.

• Trained dispatch staff during the transition from radio dispatching to computerized dispatch software.

• Later trained staff on a more advanced dispatch platform, helping coworkers learn new procedures and navigate a more complex system.

• Worked independently, solved problems in real time and maintained clear communication between customers and drivers.

Medicine Hat College – Bookkeeping & Accounting Studies

Completed post-secondary coursework in bookkeeping and accounting, with a particular strength in computer applications and Microsoft Office coursework. Achieved Honour Roll standing in Microsoft Office classes and developed strong skills in computer applications, data entry, and office software.