Tehetna (MiMi) Abera

Results-driven, with many roles within retail with over 10 years of experience leading teams, driving sales performance, and overseeing daily operations in high-volume environments. Proven ability to motivate staff, optimize workflows, and maintain strong operational standards while delivering exceptional customer experiences. Skilled in team development, performance management, scheduling, inventory control, and problem-solving, with a consistent focus on achieving business goals and supporting company growth.

Sales Associate - Oksana's Special Event Fashion - Cross Iron Mills, Balzac

(2010-11 - 2025-05)

• Delivered personalized customer service in a fast-paced retail environment, assisting 30–50 customers per shift while maintaining strong product knowledge.
• Helped clients select outfits for special events and everyday wear, contributing to high customer satisfaction and increased conversion rates.
• Built strong customer relationships, supporting repeat visits and positive customer feedback, including returning customers each week.
• Consistently met weekly sales goals and exceeded targets by 5–15% during peak seasons and promotional periods.
• Maintained store standards by restocking 100+ items per shift, organizing displays, and ensuring a clean, visually appealing sales floor.
• Accurately processed 40–70 transactions per shift using POS systems, maintaining cash-handling accuracy and minimal discrepancies.

Assistant Manager - Neutralizer - Sunridge Mall, Calgary, AB

(2006-04 - 2010-11)

• Supervised and led a team of 10–15 employees per shift, ensuring consistent achievement of monthly and weekly sales targets while maintaining company policies and operational standards.
• Monitored daily sales performance, contributing to steady revenue growth and helping the store meet or exceed goals during peak seasons and promotions.
• Trained, onboarded, and coached new and existing staff, improving product knowledge, selling techniques, and customer engagement, which supported a 15–25% improvement in individual sales performance.
• Created and managed weekly staff schedules, balancing labor budgets while ensuring full floor coverage during high-traffic periods.
• Oversaw inventory control, receiving shipments, conducting stock counts, and coordinating replenishment, reducing inventory discrepancies by approximately 20%.
• Supported loss prevention efforts by enforcing procedures, monitoring high-risk areas, and reducing shrink through consistent staff accountability.
• Assisted with opening and closing duties, including cash reconciliation, deposit preparation, and end-of-day reporting with high accuracy.

Diploma