Terrell Best-Phillips

Administrative and customer service professional with 5+ years managing high-volume communications, CRM systems, and client coordination. Skilled in scheduling, conflict resolution, and process optimization across fast-paced environments.

Client Services / Administrative Support - Enercare - Toronto, ON

• Managed high-volume inbound calls and scheduled service appointments with 100% accuracy.
• Optimized CRM records to improve data accuracy, supporting seamless customer follow-up.
• Resolved inquiries with professionalism and empathy, consistently achieving high satisfaction.

Reception / Customer Service Support - Nissan / Chevrolet - Toronto, ON

• Managed front desk for multi-brand dealership, directing clients and ensuring positive first impressions.
• Coordinated bookings and maintained organized customer files across dual locations.
• Streamlined front-office workflows, reducing wait times and improving operational efficiency.

Retail Customer Service Associate - Old Navy - Toronto, ON

• Handled purchases, returns, and inquiries with accuracy and strong attention to detail.
• Maintained store organization and drove positive experiences through proactive client engagement.

Customer Support / Administrative Assistant - TELUS

• Managed high-volume inbound and outbound calls for major telecom provider, resolving service issues efficiently.

Administrative / Client Coordination Support - AtlasCare

• Coordinated client scheduling and maintained databases to ensure accurate records and timely service delivery.

High School Diploma