Thais Marques

Ethic and reliable professional with more than 10 years of experience with Human Resources Coordination. Excellent teamwork skills and logistical problem-solving. Highly goal and results oriented in leading the Human Resources team, focussed in costumer satisfaction.

RELEVANT PROFESSIONAL EXPERIENCE

HR Coordinator 2007 – 2019

TGG - Terminal de Granéis do Guarujá, Brazil

• Coordinate all areas of HR, such as recruiting and selecting, training and development, payroll & benefits.
• Coordinate and implement benefits plans
• Import, process, check, and transmit information on monthly payroll for over 400 employees.
• Calculate payable hours, commissions, bonuses, and deductions.
• Prepare and issue earnings statements.
• Issue paychecks and manage direct deposits.
• Collaborate with the accounting department by checking the accuracy of the payroll accounts
• Prepare and analyze performance data
• Prepare and analyze yearly budget for all areas of HR
• Coordinate and control employees' training in compliance with the Regulatory Norms and company’s policies.
• Collaborate with the Health & Safety department
• Coordinate day-to-day HR operations, including employee recordkeeping, responding to questions, and compliance
• Maintain employee records
• Approve leaves of absence, workers' compensation requests, and vacation periods.

Customer Service Representative May 2022 to Present

TTEC Montreal - London, ON

• Answered calls from guests and partners
• Assisted clients with their requests
• Empathize with guests and partners and provide the best solution to them
• Ensure customer satisfaction is being met

WFS Ltd - London, ON

• Prepare the driver`s log according to each route
• Fill in the manifest document
• Separate products to customers according to delivering logistic
• Ensure the skids are balanced and the products are well wrapped
• Inspect the vehicle and fill in the inspection form
• Ensure the dangerous goods forms are filled out accordingly
• Deliver products to customers following the health and safety rules

For You Clean Janitorial Cleaning Systems, Ltd.

• Order supplies, and control and maintain inventory
• Determine and establish procedures
• Prepare and posted correspondences
• Open and distribute incoming regular mail and other material
• Greet and directed visitors to the appropriate person
• Prepare the report of activities accomplished for the coming work shift

Diploma in Business Human Resources 2021 Fanshawe College, London ON

Bachelor’s degree in Business Administration 2010 Unimes – Santos Metropolitan University, Brazil