Customer Service & Sales Specialist
Trusted professional with excellent interpersonal and communication skills, effectively used one-on-one or within a team dynamic. Over 23 years of experience delivering high-quality customer service in a fast-paced, high-volume environment. Results oriented with proven ability to satisfy key objectives by assessing customers' needs and providing appropriate support.
Demonstrates strong initiative, strives to lead the team forward and maintain a positive attitude. Highly skilled at multi-tasking and prioritizing to effectively complete tasks in a timely manner. Quickly analyzes concerns and comes up with creative solutions to exceed customers' expectations.
Exceptional ability to quickly learn new systems, procedures and theories, committed to on-going learning, development and training.
Customer Service & Sales Specialist - Lowe's Home Improvement
(2022-01)
Cashier - Newmarket Home Hardware
(2017-01 - 2022-12)
Receptionist - Singapore Armed forces
(2008-01 - 2014-12)
Office Administrator - Singapore Armed forces
(2004-01 - 2008-12)
Logistics Supervisor - Singapore Armed forces
(2001-01 - 2004-12)
Volunteer - Endless Possibilities
(2023-02 - 2023-04)
Volunteer - Victory Baptist Church - Newmarket
(2017-01)
Volunteer - Mission Thrift store - Newmarket
(2017-01 - 2018-12)
Volunteer - Doane House Hospice - Newmarket
(2016-01 - 2017-12)
Diploma - Addictions And Community Service Worker - Willis College (2023-12)
High School - Yuhua High School (1992-01 - 1997-12)
Primary School - Boon Lay Public School (1985-01 - 1991-12)
