Dollarama assistant store manager / Dollarama Store Manager at Dollarama (2022-10 – Present)
- Staff Management: Recruiting, training, and supervising employees.
- Scheduling and assigning tasks.
- Motivating and appraising staff performance.
- Handling employee relations and addressing issues.
- Creating a positive and productive work environment.
- Inventory Management: Monitoring stock levels and ordering new merchandise.
- Conducting regular stock audits and managing inventory effectively.
- Ensuring efficient stock rotation and minimizing losses.
- Coordinating with suppliers.
- Customer Service: Handling customer inquiries, complaints, and feedback.
- Ensuring a positive customer experience.
- Addressing customer needs and resolving issues promptly.
- Maintaining a welcoming and customer-friendly store environment.
- Store Operations: Overseeing daily store operations to ensure efficiency and profitability.
- Implementing marketing strategies and promotional activities.
- Maintaining visual merchandising standards and store cleanliness.
- Enforcing health and safety regulations.
- Managing budgets and financial records.
- Sales and Profitability: Setting and achieving sales targets.
- Analyzing sales data and identifying areas for improvement.
- Developing and implementing strategies to increase sales and profitability.
- Monitoring and controlling expenses.
- Other Responsibilities: Preparing reports on sales, inventory, and other key performance indicators.
- Staying updated on industry trends and competitor activities.
- Developing and maintaining positive relationships with vendors and suppliers.
- Ensuring compliance with company policies and procedures
CAP 1 Support Manager (Merchandising support manager) at CAP 1 (2021-11 – 2022-10)
- Making decisions and supervising other associates
- Supporting in organizing salesfloor and backroom
- Making and modifying daily planner as needed
- Supporting other departments and areas in the store as required
- Providing customer service
- Ensuring the team can reach the weekly target KPI
Customer Experience Department Manager / Dairy frozen department manager at Walmart (2021-05 – 2021-11)
- Making daily planner for the team
- Managing salesfloor and designated area (dairy and frozen) neat and clean
- Managing inventory in dairy and frozen department
- Providing customer service
Fresh Associate-Fulfillment Associate at Walmart Canada (2019-06 – 2021-05)
- Ensure continuity in supplying fresh products in good quality for customers
- Organizing salesfloor and backroom
- Providing excellent customer service
- Team leading, making daily planner as needed
Overnight Fulfillment Associate at Walmart Canada (2018-06 – 2019-03)
- Night shift, ensured filling new orders and maintaining salesfloor and backroom
- Stocking and checking quality of products, receiving orders
Drink Server & Cashier at Freshly Squeezed (2017-06 – 2018-02)
- Provided efficient catering service to customers, meet customer satisfaction
- Made smoothies, juices, bubble tea, coffee and tea for customers.
- Handled cash operation
Support Manager at 57 Bookstore (2006-01 – 2015-08)
- Provide customer service, organizing salesfloor, receiving order
- Picking up order from third party companies
- Managing inventory, P&I statement
- Ensuring salesfloor and backroom organize
