Thomas Garland

My name is Thomas Garland, and I am a Manager of Human Resource Operations based in Ottawa, Ontario. I currently work at BetOnline, where I manage core HR operations for a distributed workforce in a fast-paced, regulated environment. My responsibilities include overseeing recruitment and onboarding, supporting managers with employee relations issues, administering HR policies, and coordinating payroll and benefits with external providers.

Previously, I worked as an HR Operations Specialist at Shopify, supporting onboarding, internal mobility, and compliance during periods of rapid organizational growth. Earlier in my career, I held an HR Coordinator role at Giant Tiger Stores Limited, where I developed a strong foundation in HR administration, employee documentation, and frontline HR support within a large Canadian organization.

I hold a Bachelor of Commerce with a concentration in Human Resources Management from Carleton University. My academic background, combined with practical HR experience, has shaped a structured, people-focused approach to HR operations. I value clear communication, consistency, and discretion, and I aim to build HR systems that support both employees and organizational objectives.

I currently work as a Manager of Human Resource Operations at BetOnline, where I oversee core HR operations for a distributed workforce in a regulated, high-volume environment. My role includes managing recruitment and onboarding processes, advising managers on employee relations matters, administering HR policies, and coordinating payroll and benefits with external providers. Prior to BetOnline, I worked as an HR Operations Specialist at Shopify, where I supported onboarding, internal mobility, and HR compliance during periods of rapid growth.

Earlier in my career, I held an HR Coordinator role with Giant Tiger Stores Limited, gaining hands-on experience with scheduling support, employee documentation, and frontline HR administration in a large Canadian organization.

I earned a Bachelor of Commerce with a concentration in Human Resources Management from Carleton University in Ottawa. During my studies, I focused on employment law, organizational behaviour, compensation management, and labour relations, with an emphasis on practical HR operations. I also completed HR-focused internships and applied projects that strengthened my understanding of policy development, workplace ethics, and people management in real organizational settings.