Operations Supervisor/Warehouse Manager - Canada Cartage Final Mile - Edmonton, Alberta
(2022-10 - 2026-02)
- Managed the daily operations of a 30,00 sq. ft warehouse. Oversaw all receiving and final mile delivery operations for customers including Home Depot, Restoration Hardware, Wayfair, Alero and other smaller customers
- Supervised and scheduled a staff of 25 unionized employees(administrative and warehouse staff and delivery teams) and 10 owner operator delivery teams
- Responsible for hiring, training, evaluating, disciplining and terminating union staff and owner operators
- Developed constructive and cooperative work relationships by mentoring, problem solving, negotiating and addressing challenges
- Organized the movement of freight to and set up warehouse operations in a new location shared with Mackie High Value Products(HVP) delivery operations. No delivery delays were encountered in the move
- After a major restructuring within the Mackie group absorbed the HVP delivery operations into existing direct to home delivery operations with a reduced staffing level
- Handled all Home Depot appliance services out of our warehouse. Included receiving, inventory control for live freight and returns
- When Home Depot opened their new MDO, coordinated the movement of all appliances to their new location. Set-up our operations in the new HD depot warehouse and hired our staffing
- Worked directly with HD team to achieve a smooth opening for the MDO
- Worked with senior management to ensure a successful wind down of Canada Cartages Final Mile deliveries in Edmonton
HUB Operations Supervisor - Loomis Express - Edmonton, Alberta
(2018-09 - 2022-06)
- Hands on daily management of employees engaged in the daily handling and sorting of packages and freight to ensure company customer service targets are met, both inbound and outbound
- Orient, train, schedule and recommend discipline/coaching for all hourly warehouse staff
- Complete all daily required management reports ensuring accuracy and timeliness
- Maintain a safe and healthy work environment
- Help establish and implement productivity, quality and cost measurements to achieved desired results
- Reorganize operations as necessary to meet operational changes and emergencies
- Ensure all staff resources, materials and supplies on hand at all times
- Ensure warehouse is organized and set up for the next shift
- Provide support for all aspects of Loomis operations
Customer Service Centre Manager - Batesville Canada - Edmonton, Alberta
(2009-06 - 2017-02)
- Manage the daily operations of 10,000 sq. ft. warehouse responsible for the distribution of funeral service products to customers in western Canada and the U.S., when required
- Supervise a staff of two Customer Service reps., responsible for preparing caskets and delivery to customers, and one Options Tech. responsible for the preparation and shipment of urns
- Successfully started local delivery of funeral service products to customers in Edmonton by Batesville employees in a Batesville truck.
- Successfully started the personalization of funeral service products in Edmonton. This required the engraving of urns. 6 week project completed in 5 days. Manage all LTL scheduling for deliveries outside of metropolitan Edmonton
- Responsible for budget of the Edmonton and Calgary locations, all health and safety issues and the efficient operation of the warehouse
- Responsible to resolve all customer service issue in a very sensitive industry
Operations Supervisor - Transfreight Inc. - Edmonton, Alberta
(2000-01 - 2009-01)
- Manage carrier base to help meet customer requirements. Schedule all drivers and equipment to meet requirements in a just in time environment.
- Monitor and review driver performance issues
- Take corrective actions for performance issues up to and including termination
- Track and log carrier potential and actual service issues and report to the customer
- Daily meetings with the customer to review all service failures and successes
- Weekly reporting and analysis of all unbudgeted transportation costs
- Review all damaged freight and equipment reports. Investigate and assign cost to responsible carrier.
- Ensure that all staff are trained to successfully complete assigned tasks according to company policies and procedures(adherence to all standard operating procedures)
- Support all Safety & Compliance and Fleet Services policies and procedures
- Monitor all vehicle maintenance programs and be a direct company contact for all equipment service providers
- Initiate and support Transfreight's CSA application and provide on-going support to maintain compliance with the program as well as CT-PAT regulations
