Tina Williams

JANUARY 2018 HEALTH CARE TECHNICIAN VON

▪ Specialized personal support to our palliative clients under the constant direction of a Registered Nurse, Directing

▪ Provide specialized personal support to our medically complex clients under the constant direction of a Registered Nurse Directing

▪ Assist residents with mobility, positioning, lifts and transfers

▪ Assisting residents with feeding

▪ Assist residents with personal care and activities of daily living

May 2016 Personal Support Worker Riverview Gardens

▪ Assist residents with personal care and activities of daily living

▪ Assist residents with mobility, positioning, lifts and transfers

▪ Dressing, Grooming and bathing

▪ Assisting residents with feeding

▪ Provide cognitive, social and/or emotional support to the client

May 2013-May 2016 Personal Support Worker Care Partners

▪ Assisting with activities of daily living such as personal care

▪ Assistance with household tasks, respite care, medication assist, special functions

▪ Provide cognitive, social and/or emotional support to the client

▪ Assist client with mobility, positioning, lifts and transfers

▪ End of life and palliative care

November 2005- May 2012 Customer Service Representative Transcom

▪ Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues

▪ Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced

▪ Diagnose and resolve technical problems encountered by customers

▪ Document customer records with log of problems and solutions for use by other Technical Support Representatives

▪ Thoroughly document customer interactions and escalate potential service issues

▪ Deliver exceptional customer experience while staying within our support scope guidelines

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