TinTin Peregrin
Business Administration- Accounting Major | Child Care Educator: Level 3
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About
Excellent in Leadership skills. Efficient multi-tasking and time management skills. Proficient in MS Office applications (Word, Excel and PowerPoints). Organized with high attention to detail. Strong team player with best interpersonal skills. Ability to work independently.
Experience
Early Childhood Educator at Wee Wild Ones (2025-06 – Present)
- Support early childhood educators in carrying out programs that promote the physical, cognitive, emotional and social development of children
- Engage children in activities by telling stories, teaching songs and preparing crafts
- Prepare snacks and arrange rooms or furniture for lunch and rest periods
- Assist with proper eating, dressing and toilet habits
Early Childhood Educator at The Learning Child Montessori Academy (2024-05 – 2025-06)
- Support early childhood educators in carrying out programs that promote the physical, cognitive, emotional and social development of children
- Engage children in activities by telling stories, teaching songs and preparing crafts
- Prepare snacks and arrange rooms or furniture for lunch and rest periods
- Assist with proper eating, dressing and toilet habits
Service Specialist - Part Time at London Drugs (2023-10 – Present)
- Answering phone call
- Processing refunds and product exchange
- Assisting customers with their concerns
- Helping with the cashier
- Managing the break schedules of the employees
Science Professional Teacher at St. Paul College Pasig (2012-07 – 2015-05)
- Taught Integrated Science and Biology to grade seven and eight
- Created and submitted student's grade quarterly
- Designed lesson plans and teaching materials
Workforce Management, Scheduler at Coinbase (2021-11 – 2023-02)
- Analyzed the past call volume, arrival pattern and arrival patterns
- Managed the daily and intraday schedule adherence and compliance
- Calculated the forecasted requirement based on the actual forecasted requirements
- Scheduled staff around the forecast contact volume
- Communicated to all BPO partners to ensure balance overages and deficits
Workforce Management, Realtime Supervisor at IBEX Global (2019-11 – 2021-11)
- Managed and supervised a team composed of ten Realtime Analysts (RTA)
- Modified and implemented processes to increase RTA effectiveness
- Developed and maintained workforce management reporting tools and processes
- Analyzed issues and created postmortem reports and feedback
- Communicated with the operations and clients to address variance
- Aligned schedules across in-house sites with staffing requirements and operational metrics
Workforce Management, Scheduler at IBEX Global (2018-09 – 2019-11)
- Ensured that all operational staffs were positioned effectively to meet Service Level Agreement
- Conducted regular and impromptu meetings with the stakeholders to address issues
- Reviewed and processed requests from operations for scheduled activities
- Optimized the use of resources to effectively meet the key performance indicators (KPIs)
Workforce Management, Realtime Analyst at IBEX Global (2017-11 – 2018-09)
- Produced daily, weekly and monthly internal reports
- Calculated the daily, weekly and monthly KPIs
- Analyzed trends such as call volume, average handle time, and attendance
- Assisted in the development of Realtime reports
- Ensured that service levels were met daily and did root cause analysis
Education
Diploma in Business Administration - Accounting Major – Southern Alberta Institute of Technology (SAIT) (2025-04)
Bachelor of Science in Secondary Education, Major Physical Science – Southern Luzon State University (SLSU) (2011)
Master of Arts in Science Education (52 units) – Rizal Technological University
