Tirpti Lama

BARISTA - STARBUCKS - 90, GREAT LAKES, BRAMPTON, CANADA

(2025-10)

Assistant Restaurant Manager - Veerji Fish and Grill - White Rock, Vancouver

(2024-08 - 2025-05)

• Plan, organize, direct, control, and evaluate daily restaurant operations.
• Handle cash balancing, cash reports, and related forms.
• Monitor revenues and adjust procedures or pricing when needed.
• Ensure compliance with health and safety regulations and inventory.
• Negotiate with suppliers for food and supplies.
• Set staff work schedules and oversee performance.
• Address customer concerns and provide high-quality customer service.
• Recruit, train, and supervise staff.
• Organize events.

Restaurant manager - Devyani International Nepal, Pizza hut - Kathmandu, Nepal

(2016-03 - 2024-01)

• Optimized inventory, stock management and supplier relationships, reducing waste and ensuring consistent availability of high quality ingredients.
• Comfortably implemented physical tasks such as lifting, organizing, and moving heavy items.
• Managed daily operations, ensuring smooth service and high customer satisfaction in a fast paced environment.
• Supervised and trained staff, fostering a collaborative and effective team to maintain service quality.
• Implemented cost control measures and budget management, increasing profitability while maintaining quality standards.
• Ensure compliance with food safety regulations and health standards of Yum Brands, Inc., maintaining a clean and safe environment.
• Developed and executed marketing strategies to attract customers and increase revenue.
• Implemented staff scheduling and labor cost control, improving operational efficiency and reducing overtime experience.
• Led health and safety training initiatives that decreased workplace incidents and improved overall compliance with regulatory standards.

Receptionist Front Office - Platinum Hotel and Spa - Kathmandu, Nepal

(2014-11 - 2015-03)

• Greeted and welcomed guests with a warm and professional demeanor, ensuring a positive first impression of the hotel.
• Handle Check ins and Check Outs efficiently using the hotel reservation system.
• Handled guest complaints and inquiries promptly, resolving issues to maintain high service standards.
• Coordinated between front office and restaurant staffs to ensure smooth communication and service flow.
• Maintained accurate records of guests information, bookings, and billing details using front office software.
• Coordinated communication between the housekeeping and maintenance teams to ensure availability of the rooms.
• Uphold security and confidentiality protocols regarding the guest information.
• Monitor guest arrivals and departures.

Bachelors of Arts - Hotel Management - Mahatma Gandhi University (2012 - 2014)