BARISTA - STARBUCKS - 90, GREAT LAKES, BRAMPTON, CANADA
(2025-10)
Assistant Restaurant Manager - Veerji Fish and Grill - White Rock, Vancouver
(2024-08 - 2025-05)
- Plan, organize, direct, control, and evaluate daily restaurant operations.
- Handle cash balancing, cash reports, and related forms.
- Monitor revenues and adjust procedures or pricing when needed.
- Ensure compliance with health and safety regulations and inventory.
- Negotiate with suppliers for food and supplies.
- Set staff work schedules and oversee performance.
- Address customer concerns and provide high-quality customer service.
- Recruit, train, and supervise staff.
- Organize events.
Restaurant manager - Devyani International Nepal, Pizza hut - Kathmandu, Nepal
(2016-03 - 2024-01)
- Optimized inventory, stock management and supplier relationships, reducing waste and ensuring consistent availability of high quality ingredients.
- Comfortably implemented physical tasks such as lifting, organizing, and moving heavy items.
- Managed daily operations, ensuring smooth service and high customer satisfaction in a fast paced environment.
- Supervised and trained staff, fostering a collaborative and effective team to maintain service quality.
- Implemented cost control measures and budget management, increasing profitability while maintaining quality standards.
- Ensure compliance with food safety regulations and health standards of Yum Brands, Inc., maintaining a clean and safe environment.
- Developed and executed marketing strategies to attract customers and increase revenue.
- Implemented staff scheduling and labor cost control, improving operational efficiency and reducing overtime experience.
- Led health and safety training initiatives that decreased workplace incidents and improved overall compliance with regulatory standards.
Receptionist Front Office - Platinum Hotel and Spa - Kathmandu, Nepal
(2014-11 - 2015-03)
- Greeted and welcomed guests with a warm and professional demeanor, ensuring a positive first impression of the hotel.
- Handle Check ins and Check Outs efficiently using the hotel reservation system.
- Handled guest complaints and inquiries promptly, resolving issues to maintain high service standards.
- Coordinated between front office and restaurant staffs to ensure smooth communication and service flow.
- Maintained accurate records of guests information, bookings, and billing details using front office software.
- Coordinated communication between the housekeeping and maintenance teams to ensure availability of the rooms.
- Uphold security and confidentiality protocols regarding the guest information.
- Monitor guest arrivals and departures.
