Front Team Lead - Sales Associate - ValueVillage - Toronto, ON
(2024-08)
- Led front-end customer service operations in a high-volume retail environment, ensuring efficient checkout processes, minimizing wait times, and consistently delivering an exceptional customer experience while maintaining operational efficiency.
- Supervised and coached a team of sales associates, delegating daily responsibilities, providing performance feedback, and ensuring that service standards, operational procedures, and productivity goals were consistently achieved.
- Resolved complex customer concerns and service escalations professionally, using strong communication, problem-solving, and conflict-resolution skills to maintain customer satisfaction and build long-term trust.
- Built strong customer relationships through consultative, needs-based service, identifying customer requirements, recommending suitable products, and contributing to daily sales targets through effective upselling and cross-selling techniques.
Sales Associate (Athlete) - Nike - Vaughan Mills, ON
(2025-10 - 2026-03)
- Applied Nike's SOLE (Serve, Offer, Listen, Elevate) service model to understand customer needs, build trust, and deliver personalized product recommendations that enhanced the overall customer experience.
- Provided outstanding customer service by assisting with purchases, returns, exchanges, and product inquiries while resolving customer concerns professionally to ensure high customer satisfaction and loyalty.
- Processed cash, debit, credit, and mobile transactions accurately using POS systems, maintaining cash handling accuracy, completing daily reconciliations, and ensuring compliance with company policies.
- Achieved sales targets through consultative selling, cross-selling, and upselling while building strong customer relationships and recommending products that best met customers' needs.
Data Analyst Intern - ICE ROBOTICS - Toronto, ON
(2025-07 - 2025-10)
- Analyzed and organized program data to identify trends, generate reports, and provide actionable insights that supported business decisions and improved operational efficiency.
- Developed dashboards and performance reports to track key metrics, communicate findings to stakeholders, and support data-driven decision-making.
- Collaborated with educators, program coordinators, and team members to gather information, address business needs, and enhance customer and program experiences.
- Demonstrated strong analytical, communication, and problem-solving skills by evaluating feedback, identifying improvement opportunities, and delivering accurate results with a high level of attention to detail.
