Tj Hazel

Healthcare operations professional with experience supporting complex clinical workflows through schedule optimization, resource coordination, and performance monitoring. Skilled in managing high-volume case flow, mitigating cancellations, coordinating interdisciplinary stakeholders, and maintaining compliance within fast-paced healthcare environments. Recognized for strong situational awareness, escalation management, and systems thinking to support safe, efficient surgical operations.

Brings over 1,300 hours of clinical practicum experience across surgical, medical, emergency, and rehabilitation settings, providing strong insight into hospital-based patient flow and perioperative environments.

Perioperative Flow Coordinator at Toronto General Hospital, UHN (2025-07 – Present)

• Orchestrated emergency, urgent, and transplant surgeries across multidisciplinary teams.
• Optimized operating room capacity and surgeon block utilization using Epic Optime and Snapboard.
• Audited facility availability to reserve appropriate surgical suites for specialized robotics and laser procedures.
• Managed high-stakes scheduling modifications, priority case insertions, and urgent cancellations.
• Streamlined perioperative workflows by coordinating specialized surgical instrumentation and case carts with MDRD.
• Administered Health Canada compliance protocols as a designated verifier for living donor organ shipments.
• Synthesized complex booking data to maintain high-fidelity electronic patient records.
• Partnered with clinical leadership in daily huddles to drive operational efficiency.

Rehab Assistant & Caregiver at Bayshore (2023-06 – Present)

• Coordinate interdisciplinary service schedules to optimize workflow and reduce service disruptions.
• Track performance indicators and identify trends impacting efficiency and client outcomes.
• Escalate clinical or operational concerns promptly through structured communication pathways to mitigate risk.
• Adjust resource allocation in real time based on acuity, staffing levels, and changing priorities.
• Maintain structured stakeholder communication to ensure continuity and quality of care.
• Contribute to organizational safety and quality improvement initiatives.

Personal Support Worker at Chartwell Waterford LTC & Burloak LTC / Plan A Halton (2021-02 – 2022-10)

• Managed high-volume care assignments while maintaining efficiency and compliance with clinical protocols.
• Demonstrated situational awareness in dynamic environments to anticipate needs and prevent workflow disruption.
• Communicated patient status changes proactively to support risk mitigation and care continuity.
• Participated in quality improvement initiatives focused on operational effectiveness and resident outcomes.

Continuing Care Assistant at Wascana Rehabilitation Centre, Saskatchewan Health Authority

• Maintained accurate documentation and contributed to data tracking for interdisciplinary care planning.
• Supported high-acuity rehabilitation operations with strong systems awareness and coordination.

Day Program Coordinator at Golden Prairie Home

• Managed client scheduling, transportation logistics, and daily resource allocation.
• Improved workflow efficiency through structured coordination and stakeholder communication.

Client Services Securities Processing Representative at Citigroup

• Managed high-volume, deadline-driven case processing while meeting service-level performance targets.
• Handled escalations and complex issue resolution requiring cross-departmental coordination.
• Maintained strict compliance and data accuracy standards in regulated environments.

Relationship Care Professional at American Express

• Handled escalated client concerns using structured problem-solving and risk mitigation strategies.
• Supported team performance and service improvement initiatives.

BSc in Nursing – Nipissing University

BSc in Mathematics – Howard University