Dedicated and resourceful customer service professional with over 10years of experience in the customer services sector
Solid interpersonal, active listening and problem-solving skills with ability to actively engage members in conversation and ask open-ended question to assess their needs and identify sales and referral opportunities
Strong communication and interpersonal skills with ability to build and maintain good relationship with members, coworkers, and management staff
Utilized knowledge in Microsoft Office such as Word, Excel, PowerPoint, Outlook and Internet & Live chat to complete tasks, reports and communicate with customers and service teams
Provided support by overseeing the customer service / delivery service team by working together to deliver seamless services to customers
Provided guidance, coaching and training support to team members
Experience
Analysed and resolved about 100 customers’ complaints over the phone and in-person and received 100% positive feedback, which resulted in personal and organisation development.
Updated products and services and informed customers of all options available to them; selected best option without confusion and signed customer immediately on to new & existing products.
Identified and resolved inquiries and complaints to achieve mutual satisfactory solutions
