School Bus Driver
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Completed scheduled routes in a timely manner in a school bus Ensured child safety and abided by traffic regulations
School Bus Driver - Student Transportation of Canada - Niagara, Ontario
(2025-06 - 2026-06)
Claims Professional - Morison Insurance Brokers - St. Catharines, Ontario
(2024-02 - 2024-09)
Specialized in managing and processing insurance claims for clients, ensuring thorough assessment and accurate resolution. Provided expert guidance to clients on coverage options and claim procedures, enhancing their understanding and satisfaction. Consistently communicated with clients and diligently documented all interactions throughout the claims process.
Claims Professional - Duliban Insurance Brokers - Fonthill, Ontario
(2021-05 - 2024-01)
Created and implemented a standardized template and department aimed at significantly improving claim handling efficiency within a brokerage setting. Demonstrated exceptional ability to independently maintain positive customer experiences even in the face of challenging circumstances. Exhibited a high level of professionalism and composure when dealing with catastrophic situations. Consistently communicated with clients and diligently documented all interactions throughout the claims process.
Personal Lines Insurance Professional - Duliban Insurance Brokers - Fonthill, Ontario
(2018-10 - 2021-05)
Delivered exceptional client service for home and auto insurance by utilizing effective communication skills through phone, email and in-person interactions. Demonstrated meticulous organization and record-keeping abilities to maintain accurate documentation of client interactions and visits. Employed empathy and patience across diverse communication channels to ensure effective and clear communication.
Cultivated strong rapport and trust with clients by adeptly addressing their concerns and resolving issues promptly.
Team Member - Tim Hortons - St. Catharines, Ontario
(2011-07 - 2017-05)
Delivered exceptional customer service by providing friendly and efficient assistance for order placement and inquiries. Skillfully prepared customer orders with precision and adherence to clear instructions. Proficiently handled cash transactions with meticulous attention to accuracy. Diligently maintained a clean and organized work environment, enhancing the experience for both employees and customers.
Stock Manager - Bench - Niagara On The Lake, Ontario
(2016 - 2017)
Oversaw stock inventory, consistently ensuring accurate tracking and meticulous maintenance of stock levels. Executed effective management of restocking and replenishment operations, ensuring seamless operations within the store. Conducted regular audits to proactively minimize discrepancies and diligently monitored stock quality. Fostered collaborative efforts with the staff to consistently maintain optimal replenishment on the shelves.
Police Foundations - Police Foundations - Niagara College (2012-09 - 2014-06)
