Toshani Sharma

Dedicated and dependable customer service and warehouse professional with experience in retail, food service, logistics, and biotechnology manufacturing environments. Skilled in customer relations, team leadership, food preparation, inventory handling, order processing, labelling operations, quality standards, and working efficiently in fast-paced settings.

Warehouse Associate at DSV (DC for Sephora) (2023-09 – 2024-08)

• Picked, packed, and prepared orders for shipment with a strong focus on accuracy
• Operated in a fast-paced warehouse environment while meeting productivity target
• Performed inventory handling, sorting, and quality checks
• Followed workplace safety procedures and maintained organized work areas

Customer Service Representative at Home Sense Canada (2024-09 – 2026-07)

• Assisted customers with purchases, product inquiries, and issue resolution
• Processed transactions accurately and efficiently
• Maintained merchandise presentation and store organization
• Supported inventory replenishment and stock management

Team Leader / Customer Service Associate at Twisted Indian Fusion Street Food (2025-03 – 2026-07)

• Lead and support team members during daily operations
• Train new associates on customer service, food preparation, and workplace procedures
• Handle customer concerns professionally and ensure excellent guest experiences
• Process orders, operate POS systems, and manage cash transaction
• Assist with food preparation, packaging, cleanliness, and food safety compliance

Labelling Associate at Stemcell Technologies (2026-03 – 2026-05)

Seasonal

• Performed product labelling and packaging according to GMP and quality standards
• Maintained accuracy while handling high-volume production tasks
• Followed SOPs and safety procedures in a regulated manufacturing environment
• Conducted inspections to ensure labelling accuracy and product quality

Warehouse associate at TJX Canada (2026-06 – 2026-08)

Seasonal

• Received, sorted, and processed incoming merchandise according to company procedures.
• Picked, packed, labelled, and prepared products for shipment with a focus on accuracy and efficiency.
• Operated warehouse equipment and safely handled merchandise in a fast-paced distribution environment.
• Maintained accurate inventory and ensured products were stored and organized in designated areas.
• Performed quality checks to identify damaged, missing, or incorrectly labelled merchandise.
• Met daily productivity and accuracy targets while maintaining a high standard of workplace safety.
• Worked collaboratively with team members and supervisors to complete daily warehouse operations.
• Followed workplace health and safety policies and maintained a clean and organized work areas

Warehouse Associate at SanMar Canada (2026-07 – Present)

• Pick products using forklift.
• Pick and process customer orders accurately while meeting productivity and quality targets.
• Handle, sort, and organize merchandise according to warehouse procedures.
• Perform machine setup, basic adjustments, and routine checks to ensure smooth operation.
• Inspect products and orders for accuracy, quality, and potential damage before processing.
• Assist with receiving, stocking, replenishment, packing, and other warehouse activities as required.
• Follow workplace health and safety procedures while maintaining a clean and organized work area.
• Work effectively with team members and supervisors in a fast-paced warehouse environment.
• Consistently meet daily production goals while maintaining accuracy and attention to detail.

Kitchen and Front staff at The Peri Peri Shack (2026-07 – Present)

• Prepared and assembled food items according to recipes, quality standards, and customer orders.
• Assisted with food preparation, cooking, portioning, and maintaining kitchen cleanliness.
• Took customer orders, processed payments, and provided friendly and efficient customer service.
• Prepared dine-in and takeout orders accurately while maintaining timely service during busy period
• Maintained clean and organized kitchen, counter, and dining areas in accordance with food safety standards.
• Restocked ingredients, packaging, and supplies to support smooth daily operations.
• Worked effectively with kitchen and front-of-house team members in a fast-paced environment.
• Followed food handling, sanitation, and workplace safety procedures.
• Handled customer questions and requests professionally and helped resolve issues when needed.

Associate of Arts in General – Columbia College