Touzida Sultana

Learned company policies and procedures to provide accurate information to customers. Utilized customer relationship management software to document interactions and track issues. Collaborated with team members to ensure timely responses to customer concerns.

Clothing Sales Associate - M.B Clothes Store - Moulvibazar, Bangladesh

(2017-01 - 2018-05)

• Learned company policies and procedures to provide accurate information to customers.
• Utilized customer relationship management software to document interactions and track issues.
• Collaborated with team members to ensure timely responses to customer concerns.
• Maintained a positive attitude while handling challenging customer situations professionally.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained store presentation standards, ensuring merchandise was displayed attractively and organized.
• Assisted customers in product selection and provided exceptional service to enhance shopping experience.
• Educated customers on product features and benefits, fostering informed purchasing decisions.
• Dressed and accessorized mannequins to highlight featured clothing and accessories.
• Assisted customers with selecting clothing items and accessories based on individual needs.
• Increased customer satisfaction by providing exceptional service and assistance with clothing selections.

Moulvibazar Government Women College