Tracey M. Norton

Organized, detail-oriented and dependable candidate with extensive administrative, clerical and customer service experience.

Screener - Niagara Health - St. Catharines, ON

(2022-02 - 2022-12)

Providing COVID screening as mandated by Public Health. Welcoming and assisting visitors and in-patients at Niagara Health’s St. Catharines site. Preparation of daily reference lists and managerial reports. (temporary contract position)

Corporate Sales Coordinator - Vintage Hotels - Niagara-on-the-Lake, ON

(2016-05 - 2019-10)

Part of the Corporate Sales Team, providing exceptional customer service to corporate clients of five, exclusive luxury brand properties. Preparation of crucial weekly, monthly and yearly reports for the CEO and Vice Presidents using the company’s analytics program. Responsible for creating legal contracts, proposals and invoices while successfully meeting important internal and external deadlines.

Office Manager (Hotel Sales) - Hoco Entertainment & Resorts - Niagara Falls, ON

(1997-06 - 2015-10)

Responsible for oversight and day-to-day operations of the Hotel Division Sales Team; my staff included Reservation Agents and the Group Coordinator. Provided weekly, monthly and yearly statistical reports for the President and attended monthly marketing strategy meetings with the Executive Team. Collaborated with the General Manager and the Revenue Manager to successfully boost occupancy and average room rates.

Built and implemented data for three different property managements systems and provided input and copy for the launch of the company’s website. Additional responsibilities included scheduling, training and maintaining accurate records of individual and group bookings.

Group Coordinator - Hoco Entertainment & Resorts - Niagara Falls, ON

(1991-05 - 1997-05)

Reservations Agent - Hoco Entertainment & Resorts - Niagara Falls, ON

(1989-07 - 1991-04)

Bachelor of Arts Degree - Political Science - Brock University