Dispatcher/Front Desk/ACT - Humane Society of Greater Niagara
(2023-07)
- Responsible for answering all incoming calls
- Assessing callers situations and resolving issues when necessary
- Communicating with field officers and sending out calls
- Proficient in using the Dispatcher system, keeping accurate records of all calls, and multitasking by handling multiple calls and tasks simultaneously while maintaining accuracy
- Excellent verbal and written communication skills
- Maintain, approve and set up the schedule for the Volunteer Website
- Working the front desk dealing with the public for adoptions, surrenders, foster care and processing incoming animals into Petpoint
- Answering the phone and reviewing and replying to emails
- Assisted with ACT work for the dogs and cats, which includes, cleaning, feeding and giving medication to each animal and updating the assessment sheet
Administration Duties - Niagara District School Board (Through Kelly Services)
(2021-12 - 2022-10)
- Entering attendance and sending out calls for students safe arrival
- Calling Parents to confirm whereabouts of students
- Answering calls and directing to appropriate staff members
- Completing forms for student first aid care and student incidents
- Filing, copying and scanning for Principal, Vice Principal and Teachers
- Preparing the shipping waybills for the outgoing couriers
- DSBN Office - switchboard, greeting visitors, copying, filing, Welcome Centre completing forms for international students, filing, answering phone, meeting with families to obtain pertinent information for completing paperwork
Partner Assistant - PricewaterhouseCoopers, LLP
(1999-09 - 2019-12)
PwC provides industry focused assurance, advisory and tax services for public, private and government clients in four areas, corporate accountability, risk management, structuring and mergers and acquisitions, performance and process improvement.
- Provide confidential executive and admin support to Partners & Executive Management Team
- Review Partners emails daily, respond to emails, set up meetings and/or calls
- Coordinate travel plans for Partners and Executive Team
- Maintain Partners calendar, arrange, coordinate & schedule appointments, meetings, hangouts & conference calls
- Draft confidential correspondence and invoices to clients
- Prepare expense reports for Partners and Directors
- Complete reference checks on reports
- Complete all risk and acceptance checks and then set up the new clients
- Finalize memos, reports, correspondence, engagement letters & legal documents
- Manage, track and follow up department correspondence with clients
- Update Map, Access, DMS and Salesforce databases with client information
- Process invoices through Basware for payment
- Coordinate absentee & vacation schedules
- Assist HR with job postings and initial contact for new start induction (Feb. 2010 to Sept. 2013)
- Back up to Human Resource Manager (Feb. 2010 to Sept. 2013)
- Support professional staff with secondary research, prepare and review client/industry presentations
- Facilitated and worked with Executive team for office renovations and relocation
- Facilitate trade shows, conferences, seminars and company golf tournament, as well as prepare the marketing pamphlets, handouts, prizes and signage for the events
- Team Lead for IFS Staff (Feb 2010 to Sept 2013-Hamilton Office)
- Member of United Way Committee, Social Committee and Health & Safety Committee
Office Manager - J.J. Barnicke Limited and Terry Martel Real Estate
(1989-01 - 1999-12)
JJB & Martel Real Estate act as a broker to service tenants, landlords, developers, owner's, investors, governments and institutions locally, nationally and internationally.
- Hired, trained and supervised staff of 2
- Kept a central ledger for each of the 12 agents
- Prepared daily agendas and set up internal and external meetings/showings
- Managed the advertising campaigns, promotions, budgets and signage
- Created and maintained all deal files with legal, banking, property and other confidential information
- First point of contact for clients
- Created a property database for quick and accurate retrieval of information for agents and their clients
- Set up and maintained a filing system for the MLS listings that are received from the Hamilton/Burlington Real Estate Board
