Tracy-Ann Graham

Caring and devoted Personal Support Worker with a background in delivering high-quality, patient-focused care to patients with various physical, emotional, and cognitive needs. Proficient in helping with daily activities, supporting mobility, ensuring safe patient transfers, medications reminders, and tracking changes in patients' conditions. Known for excellent communication and teamwork skills while effectively collaborating with diverse healthcare teams to ensure patient safety, respect, comfort, and independence.

Dedicated to providing compassionate care in busy healthcare settings while following infection control measures and adhering to organizational guidelines and standards.

Patient Services Partner - Southlake Health/Restorative Care Units (RCC)

(2023-06)

Provided caring, patient-focused support while working under the guidance of Registered Nurses and other licensed healthcare professionals.

• Helped patients (Geriatric) with their daily activities, such as bathing, grooming, dressing, using the toilet, eating, and moving around.
• Safely moved and adjusted patients using proper lifting techniques and equipment.
• Took and recorded vital signs, tracked fluid intake and output, and informed the healthcare team about any changes in patients' conditions.
• Maintained a clean, safe, and organized patient environment while following infection prevention and control practices.
• Supported patient comfort, dignity, and emotional well-being through respectful and compassionate care.
• Collaborated with interdisciplinary team members to deliver high-quality care and ensure patient safety.
• Assisted with transporting patients, collecting samples, restocking supplies, and performing other assigned tasks to support the unit.
• Adhered to hospital policies, privacy laws, and health and safety standards in the workplace.
• Showed strong skills in communication, teamwork, time management, and customer service in a busy acute care setting.

Personal Support Worker - Hillsdale Estates

(2016-05 - 2023-06)

• Maintained daily living standards by assisting clients with personal hygiene needs.
• Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
• Monitored and recorded vital signs, observed patient responses to medication, and accurately documented changes or concerns in the Plan of Care (POC) system.
• Transported patients to medical, dental and personal care appointment.
• Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
• Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Followed care plan and directions to administer medications.
• Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

Personal Support Worker - WINBOURNE PARK

(2015-01 - 2017-03)

• Assist dementia, palliative and acute illness clients with ADLs
• Provide personal care to clients to maintain activities of daily in their own home, which includes bathing, toileting, dressing, mobility, transfers, sorting and bagging linens, making and changing beds, light cleaning and tidying.
• Provide care in accordance with clients to ensure opportunities to improved quality of life.
• Promote self-sufficiency and interdependence.
• Promote health, well-being and safety of individuals living in their own home
• Assist with all activities of daily living including bathing, toileting, dressing, mobility and feeding
• Assist resident with their personal chores e.g., Retrieving mails from the mailbox, placing cooking item with their reach
• Hosting recreation activities
• Assist with home care management
• Assist to administrating of medication
• Accompany residents to various locations inside the facility

Certificate - Health Sciences - George Brown College

Diploma - Personal Support Worker - Durham Catholic School Board