Tracy Ferguson

Dynamic professional with experience as a Recreation Host Attendant at the City of Maple Ridge, excelling in event coordination and team motivation. Proven ability to engage customers and enhance brand loyalty as a Brand Ambassador. Strong organizational skills and effective communication drive successful outcomes in diverse environments.

Brand Ambassador - Karma Casting - Remote Work

(2024-05)

• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
• Showed understanding of customer's personal style and preferences when offering product advice.
• Communicated product information with confidence and educated consumers about company.
• Sampled products to consumers.
• Maintained accurate records of promotional events and customer interactions.
• Engaged customers to communicate key product features.
• Set up displays, maintained storage locker, asset inventory.
• Drove branded vehicles, U hauls, and Cargo Vans.
• Team lead from anywhere of 2-15 BA's on activations, maintaining break schedules and an overall positive experience.

Recreation Host Attendant - City of Maple Ridge - Maple Ridge, BC

(2024-03)

Part time auxiliary position. Event and Festival set up and take down. Equipment moving, heavy lifting and placement, following instructions, ensuring safety first.

• Knowledge of putting things together, stage set up, pipe and drapery.
• Tool knowledge, radio protocol, maintaining inventory.
• Involves both team work and working independently.
• Multitasking, problem solving and time management skills.
• Involves working in public places, working with volunteers and representing a positive image.
• Driving truck, use of Tommy Gate Lift, hooking up and driving with trailer.

Instacart Shopper - Instacart - Maple Ridge, BC

(2022-02)

• Coordinated with customers to resolve issues and ensure satisfaction.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Increased customer satisfaction by providing timely and efficient grocery shopping services.
• Loaded and unloaded orders at customer's homes or locations.
• Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.

Brand Ambassador - XMC Marketing - Remote Locations

(2023-04 - 2023-06)

• Assisted in organizing promotional events and product launches.
• Conducted market research to identify consumer preferences and trends.
• Maintained up-to-date knowledge of brand products and services for effective communication.
• Provided feedback on customer interactions to improve service delivery and engagement strategies.
• Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
• Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
• Engaged with customers using Electrical Vehicle Charging Stations at Chevron while representing Parkland EV.
• Interacted with customers to give out gift cards for the completion of surveys.
• Entered date into computer and feedback for the client in a timely manner.

Event Staff Member - Fever Candlelight Concerts - Vancouver, BC

(2023 - 2023)

• Coordinated event logistics, ensuring seamless execution of various functions and activities.
• Assisted in setup and breakdown of event spaces, maintaining organization and efficiency.
• Engaged with attendees to provide information, enhancing overall guest experience.
• Set up event facilities and equipment, cleaned areas, and organized supplies.
• Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
• Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
• Welcomed guests to events, checked invitations, and oversaw proper seating.
• Streamlined ticketing process, reducing wait times for attendees.
• Directed guests to correct seating areas, providing seamless movie-going experience.

Election Poll Worker - Elections BC - Maple Ridge, BC

(2022-09 - 2022-09)

• Prepared, cleaned and maintained polling stations.
• Checked elector identification and eligibility and marked elector numbers in register.
• Reported progress and concerns to Duty Returning Officer and Presiding Officer.
• Marked elector numbers and ballot paper numbers in corresponding registers.
• Posted signs, instructions and statutory notices for incoming voters to see.
• Maintained ballot secrecy and confidentiality.
• Issued and collected voter ballot papers.
• Opened and closed polling booths.

Brand Ambassador - Brand Momentum - Remote Locations- Lower Mainland

(2022-03 - 2022-05)

• Engaged with target audiences to promote brand awareness and loyalty.
• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
• Communicated product information with confidence and educated consumers about company.
• Facilitated an activation for Tim Horton's Roll up the Rim game in collaboration with Volkswagen.

Census Enumerator - Statistics Canada - Maple Ridge, BC

(2021-06 - 2021-08)

• Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
• Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
• Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
• Met with supervisor to review procedures, report issues or concerns and receive instructions.
• Maintained confidentiality, security of documents and personal information of public.
• Performed field staff duties critical to completing accurate count in hard-to-reach communities.

Correctional Officer - Alouette Correctional Center for Women - Maple Ridge, BC

(2001-09 - 2018-06)

• Enforced institutional policies and procedures to maintain safety and security within facility.
• Conducted regular inspections of inmate living areas to identify potential hazards or violations.
• Monitored inmate behavior, documenting incidents and reporting concerns to supervisors promptly.
• Assisted in conflict resolution among inmates, promoting a peaceful environment through communication skills.
• Collaborated with team members to implement emergency response protocols during critical situations.
• Developed rapport with inmates, facilitating trust and encouraging positive behavioral changes.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
• Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
• Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
• Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
• Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.

Criminology Diploma - Criminology - College of New Caledonia

Adult Corrections - Employment Readiness Cert. - Adult Corrections - Justice Institute of British Columbia