Tracy Lec

Experienced in resolving technical issues through live chat support. Skilled at diagnosing hardware, software, and connectivity problems while guiding users clearly and efficiently. Strong communication and multitasking abilities ensure quick solutions and customer satisfaction. Dedicated to improving user experience and reducing downtime with reliable, professional assistance.

Over 10 years of leadership and customer service experience across logistics, delivery, and operations. Skilled in managing teams, resolving client issues, and ensuring efficiency under pressure. Strong technical background with PC repair, software troubleshooting, and web applications. Previous live chat support experience combined with proven communication skills make me well‑suited for online technical support roles.

Diploma in Computer Programming / Web Applications – Vancouver Career College: Built strong skills in software, troubleshooting, and technical problem‑solving.

Diploma in Animation, Visual Effects, Digital Art & Gaming Design – Art Institute of Vancouver: Developed digital literacy, design, and technical communication abilities.

Certifications in Advertising, Customer Service, and Hairdressing: Strengthened customer interaction, service delivery, and adaptability in diverse environments.