Business Operations Manager - NAIT - Edmonton, AB
(2018-01 - 2026-12)
Conference & Event Services
- Directed business operations supporting more than 500 client, institutional, and community initiatives annually while managing budgets, people, vendor partnerships, and stakeholder relationships to deliver consistent operational excellence.
- Developed and maintained long-term relationships with corporate, government, nonprofit, and community clients, resulting in repeat business and high levels of client satisfaction.
- Drove business growth by identifying new opportunities, developing customized service solutions, negotiating agreements, and cultivating long-term client relationships that generated repeat business and strengthened organizational partnerships.
- Recruited, interviewed, hired, onboarded, coached, and developed permanent, temporary, casual, student, and contract employees, building high-performing teams aligned with organizational objectives.
- Provided ongoing coaching and mentorship to employees, fostering professional growth, leadership development, and long-term success within a collaborative team environment.
- Managed departmental budgets exceeding $1.3 million, including forecasting, financial reporting, cost management, and performance analysis.
- Collaborated with executive leadership, academic departments, external partners, and community organizations to deliver complex operational initiatives.
- Established operational processes, documentation, and performance measures that improved efficiency, accountability, and service consistency.
- Managed multiple competing priorities while balancing client expectations, operational requirements, financial accountability, and organizational objectives.
Assistant Manager, Hospitality Services - NAIT - Edmonton, AB
(2013-01 - 2018-12)
- Supervised daily operations within a high-volume service environment while leading multidisciplinary teams.
- Participated in recruitment, interviewing, onboarding, scheduling, coaching, and performance management.
- Managed vendor relationships, purchasing activities, and operational budgets while maintaining service excellence.
- Built strong relationships with internal stakeholders and external partners to support organizational goals.
- Implemented operational improvements that increased efficiency and strengthened team performance.
Executive Chef - NAIT - Edmonton, AB
(2006-01 - 2013-12)
Food Services
- Directed large-scale operations with responsibility for staffing, budgeting, production planning, procurement, and operational performance.
- Recruited, trained, mentored, and developed culinary professionals while fostering a collaborative, high-performance culture.
- Managed supplier relationships and purchasing activities while maintaining quality, inventory, and cost controls.
- Collaborated with cross-functional teams to improve operational efficiency, enhance customer satisfaction, and support continuous improvement initiatives.
