Tremaine Shirley

Hands on experience in Retail Sales, Marketing, Automotive, Steel Manufacturing, Social Media and Customer Service. Strong ability to problem solve customers questions and concerns. Quick learner with strong team spirit to motivate fellow coworkers and ability to work independently.

Good data entry skills (KPI Reports, Credit & Final invoices Reports). Possess excellent communication skills both in writing and verbal. Tech Savvy - Proficient in MS Office: Word, Excel, Outlook, PowerPoint, Photoshop and Internet Research.

Experience using social media marketing for a brand/company awareness & fashion influencer.

Event

Planning (Put together a college back to school event - George Brown College).

Account Manager/Inside Sales Representative - Imperial Metal Service

(2023-05 - 2026-05)

• Oversaw client accounts and streamlined sales operations. Cultivated and sustained robust customer relationships through facility visits and business lunches.
• Coordinated with internal teams to ensure timely service delivery and meet customer expectations.
• Facilitated customer order processing, ensuring timely fulfillment and customer satisfaction.
• Provide customer's updates regarding their orders via email and phone calls.
• Monitored and managed customer stock inventory levels.

Operations Coordinator (Maternity Leave Role) - Tire Storage

(2022-05 - 2023-05)

• Coordinated daily operations in all five facilities and supervised employees.
• Managed over 30 customer inquiries daily, facilitating prompt issue resolution.
• Managed inventory and logistics for optimal service delivery.
• Verified employee attendance records to ensure accurate payroll processing.
• Coordinated hiring fairs for seasonal employees with the use of social media and job ad posters.
• Compiled and updated monthly KPI reports for General Manager review.

Customer Service/Replenishment - Bed Bath & Beyond

(2015-06 - 2022-05)

• Guided customers in product selection and addressed inquiries for in-store and online shopping.
• Managed stock replenishment and maintained records of inventory control.
• Delivered exceptional customer service to improve overall shopping satisfaction.
• Assisted customers with heavy bought items to their vehicles.

College Diploma - Business Marketing - George Brown College

Certificate - Pre Business - George Brown College

High School Diploma or GED - Ascension Of Our Lord Secondary School