Trey Marlow

Experienced and dependable professional with a background in property management, hospitality, and customer service. Skilled in building strong relationships, coordinating daily operations, resolving problems, and delivering exceptional service in fast-paced environments. I am very organized, adaptable, and committed to creating positive experiences for customers, residents, and colleagues.

Building Manager - Devon Properties - West Kelowna

(2026-05)

• Managed day-to-day operations of a residential property in West Kelowna, ensuring buildings were clean, safe, and well-maintained through regular inspections and preventative maintenance.
• Coordinated maintenance and repairs by prioritizing work orders, scheduling contractors and trades, and monitoring project completion and quality.
• Delivered excellent tenant service by responding to inquiries, conducting suite showings, resolving concerns, conducting move-in/move-out inspections, and enforcing lease agreements and building policies.
• Administered leasing and property documentation, including processing rental applications, preparing lease agreements and renewals, and monitoring rent collections.

Assistant Non-Resident Building Manager - Devon Properties

(2025-07 - 2026-05)

• Conducted market research to identify emerging trends and consumer preferences, providing valuable insights for product development and positioning.
• Oversaw the creation of engaging content for various platforms, collaborating with internal teams and external agencies to ensure brand consistency and relevance.

Assembly Technician & Material Handler - Hexagon Purus

(2024-01 - 2025-02)

• Built battery modules for electric semi-trucks using robotics and adhesives while following strict safety procedures and quality standards.
• Loaded and unloaded materials, hazardous goods, and products, ensuring all shipments were accurate and met quality expectations.
• Worked closely with different teams to identify needed parts, pull inventory, and deliver materials to keep production running smoothly.
• Received and inspected incoming parts and materials to ensure they were accurate, complete, and met quality requirements.
• Organized and maintained inventory, keeping accurate records and ensuring materials were stocked and available when needed.

Guest Services Agent & Supervisor - Best Western Plus

(2021-03 - 2024-01)

• Delivered exceptional customer service by welcoming guests, managing check-ins and check-outs, processing reservations and payments, and ensuring a positive experience throughout each stay.
• Supervised daily front desk operations, supporting the team during busy shifts, resolving guest concerns, and maintaining a professional, guest-focused environment.
• Trained, onboarded, and mentored new team members, ensuring they understood company policies, procedures, and customer service standards.
• Managed reservations, room assignments, billing, and cash handling while maintaining accurate guest records and balancing daily transactions.
• Worked closely with housekeeping, maintenance, and other departments to coordinate guest requests, prepare rooms, and ensure smooth day-to-day operations.

Guest Services Agent & Vallet - The Delta Grand Okanagan

(2019-03 - 2020-09)

• Delivered exceptional guest service by providing valet parking, safely parking and retrieving vehicles, assisting with luggage, and creating a welcoming first and last impression for every guest.
• Checked guests in and out efficiently using the Opera Property Management System (PMS), managing reservations, room assignments, billing, and payment transactions with accuracy.
• Resolved guest concerns promptly and professionally, using strong problem-solving skills to maintain high levels of guest satisfaction.
• Worked closely with front desk, housekeeping, concierge, and valet teams to ensure smooth daily operations and exceptional service.
• Maintained accurate records, handled cash and credit card transactions, and followed hotel policies and security procedures.

High School Diploma - Mount Boucherie Secondary (2018)