Troy Eustace (Prince Omari)

Over 10 years of experience in customer service with strong background in establishing working relationships, setting high but achievable standards of work, learning and operating a wide range of computer software and equipment. Demonstrates commitment to continuous learning and growing with professional communication skills and fluency in English. Ability to work in high pace environment.

2nd Assistant Manager at McDonald's Canada (2016-01 – Present)

Expert knowledge in the day to day operations of the restaurant and maintaining high standards. Training and coaching new and present staff as we work to maintain the best standards.

• Managing 8 or 10 hours shifts with up to 3 to 30 crew
• Involved in training programs
• Preparing the store for up coming promotions
• Payroll
• Closing entire operational system and compiling company reports for day to day operations
• Completed crew training development, Team Leader/Supervisor development

Supervisor/Team Leader at McDonald's Canada (2014-01 – 2016-12)

Expert knowledge in the day to day operations of the restaurant and maintaining high standards. Training and coaching new and present staff as we work to maintain the best standards.

• Managing 8 or 10 hours shifts with up to 10 or 15 crew
• Involved in training programs
• Closing entire operational system and compiling company reports for day to day operations
• Completed crew training development, Team Leader/Supervisor development
• Employee of the month

Executive Chauffeur at Exquisite Limousine Services (2010-01 – 2014-12)

Part time position. Taking responsibility of helping passengers to leaving and entering the vehicle, help them to set and stow they baggage and many other duties when it comes to the vip guest. Main duty is to pick up and drop off passengers to their destination in a safe and timely manner.

• Keeping vehicles in good condition by taking care and maintaining as it was your own. Must have polite and helping nature.
• Should have good driving record. Provides all information such as fares, attraction locations.
• Record and process transactions and handle problem and complaints.

Processing/Customer Service Agent at Goodway Barbados Inc (2012-01 – 2013-12)

Knowledgeably answering and replying to inquiries from customers placing orders via phone, online, emails or voicemails and trying to establish client base and identifying and developing new customers.

• Commended for attendance record, personable manner and accuracy

Wine Steward/Waiter at Waterside Restaurant Barbados (2012-01 – 2013-12)

Part time position. Helping to maintain the wine list for the restaurant or business and makes suggestions to add to the list to fit the chef's dishes if necessary, while catering to functions and preparing the dining room. Discuss, buy and serve all kind of wines. Comfortable talking to customers and diners, and because of tasting all the wines and dishes being sold, able to make knowledgeable recommendations to suit customer's tastes.

• Maintain the wine cellar and may need to be able to help with the marketing and promotions.

Information Agent (Team Leader) at Kingsdale Investor Services Inc (2010-01 – 2011-12)

Answering and responding to all campaign inbound and outbound calls to the call center. Preparation updates and dissemination of the call center reports (as these duties are assigned). Acting as supervisor/manager.

• Undertaking training requirements to adequately fulfil the duties of the tasks attached to the customer service agent (team leader) role
• Briefly did scheduling of the staff, payroll and meetings.

Bartender/server at Lonestar Restaurant & Hotel (2001-01 – 2007-12)

Taking orders directly from the customers, waiters. In addition to serving, collecting payment. Keeping the work area clean. Often serve food to customers, seated at the bar or working the floor.

• Was 2nd in command for ordering and maintaining the liquor and bar supplies.

Secondary School Diploma – Deighton Griffith Secondary School (1991-01 – 1995-12)

Secondary School – St. Leonards' Boy's Secondary (1989-01 – 1991-12)

Primary School – Christ Church Boys' Primary (1982-01 – 1989-12)

Medical Health Care Aide in Medical Administration – Academy of Learning College