Trywell Mvula

Self-motivated and dependable candidate with excellent ability in managing multiple tasks. Build strong relationships with clients through excellent communication and great customer service skills and mentoring others contributing to team success. Have extensive experience in Customer Support, managing inquiries, complaints, feedback effectively while maintaining accurate records of interactions.

FINANCIAL ADVISOR - METROPOLITAN LIFE & HOLLARD LIFE PRODUCTS

(2022-01)

• Meeting individually with clients to determine their financial objectives, Risk tolerance income expenses and assets.
• Updating clients about their investments.
• Meet performance and sales targets.
• Offering strategic advice on products and services, such as Funeral, investments, Pension, life Insurance coverage and debt management tools.

SALES AND MARKETING OFFICER - MOONLIGHT/BABEREKI FUNERAL & REPATRIATIONS

(2019-03)

• Build strong relationship with clients through effective communication and excellent customer service.
• Conduct market research to identify customer needs and preferences, which help tailor product offerings.
• Develop and implement sales strategies to meet targets, resulting in increase revenue.
• Opening stop orders on behalf of the organization.

BRANCH MANAGER - MOONLIGHT FUNERAL ASSURANCE AND SERVICES CO - KADOMA AND VICTORIA FALLS

(2008-04 - 2019-03)

• Hired, trained and monitored the performance of new insurance agents.
• Updated the regional manager regarding operating results, insurance trends and competitor methods.
• Developed effective goals to maintain sales performance.
• Provided advice and assistance to clients on financial and insurance matters.
• Oversaw and coordinated all operations for the branch.

SALES AND MARKETING AGENT - MOONLIGHT FUNERAL ASSURANCE AND SERVICES COMPANY

(2007-01 - 2008-03)

• Kept clear and detailed customer records to maximize future sales opportunities.
• Conducted market research to identify customer needs and preferences.
• Developed and implemented marketing strategies to increase sales and brand awareness.
• Achieved monthly sales targets through effective communication and negotiation skills.

SALES AND MARKETING AGENT - SUNSET FUNERAL ASSURANCE - BULAWAYO

(2006-01 - 2006-12)

• Grew repeat customer spending through regular updates on new products and services through cold calls and in person.
• Built strong relationships with clients through effective communication and excellent customer service.
• Guided clients in selecting coverage to best meet their needs.

GCSE (ORDINARY LEVEL) - AMAVENI SECONDARY SCHOOL, KWEKWE (1999 - 2003)

GCSE ADVANCED LEVEL - SOBUKHAZI HIGH SCHOOL, BULAWAYO (2004 - 2005)

CERTIFICATE OF PROFICIENCY - LONG TERM BUSINESS - INSURANCE INSTITUTE OF ZIMBABWE, HARARE (2007 - 2008)

INTRODUCTION TO COMPUTERS AND WINDOWS MICROSOFT - DENMARK COLLEGE