Tsz Wan Cheung

With four years of experience in customer service, I am confident in my ability to contribute effectively to your team. Furthermore, I am fluent in Cantonese, Mandarin, and English, which I believe will be beneficial in communicating with a diverse clientele.

In my previous role as a customer service representative, I honed my abilities in managing diverse customer interactions with tact and professionalism. I understand the importance of providing exceptional service to clients, ensuring their needs are met with promptness and efficiency. Moreover, my experience in handling payment transactions has equipped me with a keen eye for detail and accuracy, essential qualities for managing financial processes effectively.

Customer Care Consultant, General Insurance

Zurich Insurance Hong Kong October 2022 - February 2024

• Assisted insurance customer service team manage inquiries and complaints via email and mail.
• Welcomed visitors professionally, creating positive first impressions
• Managed administrative tasks, including appointment scheduling and calendar management

Assistant Officer, Customer Service Centre (Life Insurance) Prudential HK Limited October 2018 - May 2022

• Processed payment transactions including cash, cheque and credit card
• Following up payment enquiries with agents
• Maintaining excellent customer service and positive attitude towards clients
• Reported daily operation to managers ad handled other job as necessary

Teacher/Receptionist

Catiline Kindergarten • International Preschool October 2015 - August 2018

• Worked with Japanese teacher to address parent inquiries and discuss children's progress.
• Handled the translation of Chinese notices into English and Japanese
• Maintained and updated school information in social networks, records and databases
• Conducted Japanese lessons for students

Administration Clerk

Shinko Denki Co. Ltd (Part Time) August 2013 - July 2015

• Answered phone in Cantonese, English, Japanese and Mandarin
• Managed data entry tasks and prepared shipments

Bachelor’s Degree of International Business Communication with Japanese The University of Central Lancashire September 2014 - July 2015

High-Diploma of Applied Japanese Language

School of Continuing and Professional Studies The Chinese University of Hong Kong September 2012 - July 2014