Tu Le

Result-driven B2B Account Manager and Business Development professional with extensive experience in client relationship management, business needs analysis, and implementing enterprise SaaS solutions (HRM/Workforce Management). Proven ability to act as a strategic bridge between technical teams (IT/Business Analysts) and corporate clients to deliver tailored digital solutions. Looking to leverage core skills in stakeholder management, consultative selling, and operational optimization to help organizations successfully adopt and implement AI solutions and process automation in the Calgary region.

Customer Relationship & Sales Manager at Cadena HRM (2020-01 – 2021-12)

• Managed and developed key B2B corporate accounts, consulting on and implementing complex enterprise SaaS suites (HRM, payroll, time-attendance, and workforce management).
• Conducted comprehensive business needs assessments and functional requirement analyses to design optimal software configurations and digital transformation roadmaps.
• Collaborated closely with Business Analysts and IT deployment teams during implementation projects to ensure timely delivery and exact alignment with corporate client expectations.
• Delivered high-impact system demonstrations, product roadmaps, and technical training sessions to senior executives and project steering committees.

Client Advisor at Gucci Call Center (2019-01 – 2020-12)

• Provided premium consultative support and omnichannel customer solutions (Phone, Email, Live Chat, and Social Media) for global high-net-worth clients.
• Resolved complex service escalations and product issues cross-functionally, enhancing client loyalty and driving operational retention metrics.

Customer Service Officer at Singapore Changi Airport (2016-01 – 2019-12)

• Coordinated high-touch passenger services and operational support within a fast-paced international aviation hub, requiring top-tier communication skills and professionalism.
• Managed dynamic and urgent situations efficiently, ensuring optimal customer experience aligned with world-class hospitality and service standards.

Chef de Partie / First Cook / Line Cook at Multiple Establishments (2021-01 – Present)

Establishments: Calgary Golf & Country Club, Fairmont Banff Springs, Lala Social House, The Bauer Kitchen

• Managed and streamlined kitchen operations under high-pressure environments, optimizing workflow efficiency and resource allocation to meet strict hospitality standards.
• Developed strong logical problem-solving abilities and adaptability, successfully managing competing priorities in fast-paced, multi-functional environments.
• Analyzed customer satisfaction trends to continually refine daily operations, demonstrating disciplined execution and strong team leadership.

Bachelor of Business Administration in Business Administration – Hanoi Open University (2014-12)

Certificate in Culinary Arts – Conestoga College (2021-12)

Diploma in Tourism & Hospitality – CTH UK (2017-12)