Tumwebaze Dorcus

Compassionate and resilient client service professional with good years of experience providing direct, trauma-informed support to vulnerable individuals. Proven ability to build trusting relationships, de-escalate crises, and collaborate with multidisciplinary teams to promote client stabilization, skill-building, and pathway planning. Dedicated to empowering clients with dignity and respect through a person-centered, harm reduction approach.

Community space volunteer at Bissel Center Edmonton (2025-01 – Present)

• Provided daily frontline support for 15-25 residents in a community space for individuals experiencing mental health challenges, substance use, and homelessness.
• Implemented individualized stabilization plans, focusing on crisis management, emotional regulation, and establishing safe routines.
• Facilitated life skills workshops (e.g., tax clinics, budgeting, cooking, nutrition) to promote independence and successful community transition.
• Conducted regular wellness checks and risk assessments, documenting client progress and incidents according to organizational and privacy standards.
• Collaborated with case managers, social workers, and healthcare providers to coordinate care and access to essential services.
• Utilized non-violent crisis intervention techniques to de-escalate conflict, ensuring a safe and respectful environment for all people.
• Helped with supplying harm reduction kits.
• Developed exceptional interpersonal and problem-solving skills in a fast-paced environment, managing complex client needs with patience and efficiency.
• Demonstrated ability to remain calm and effective under pressure, resolving conflicts with empathy and a solutions-focused approach.

Recreational volunteer at St. Joseph's Auxiliary Hospital Edmonton (2024-01 – Present)

• Participated in Setting up tools and items used for recreation.
• Assisted residents by picking them up from their rooms to the recreation venue.
• Engaged with the residents in meaningful conversation while actively listening to their personal life stories.
• Assisted residents with activities of daily living (ADLs) in a stabilization focused setting, fostering a sense of security and community.

Regular Volunteer at Salvation Army Emergency Disaster Services (2024-01 – Present)

• Helped in fundraising for the mission and counting the money raised during the Christmas kettle campaigns
• Occasionally I help with packaging items for relief at the Resource Centre.
• Organized community barbecue for residents at different places in Edmonton.

Bachelor's degree in Social work and social Administration – Nkumba University (2017)

Diploma in Social work and social administration – Nkumba University (2015)