Tyler Merchant
Hello, Im a Project Manager looking for a professional position.
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About
A resourceful and results-driven AV & Technology Project Operations Manager with over 25 years of experience in healthcare teleconferencing, AV/VC systems, and technical project management. Proven track record managing large-scale remote teams (including oversight of 13 Project Managers) and delivering mission-critical virtual healthcare and education initiatives. Skilled in full project lifecycle delivery from pre-sales and solution design through execution and closeout.
Strong background in stakeholder coordination, process development, Agile/Scrum methodologies, and operational leadership across multi-site and remote environments.
Experience
Sales Associate at Remax Pacific Life (2018-01 – Present)
- Negotiated contracts and pricing between buyers and sellers, ensuring successful transactions
- Analyzed market data to guide pricing strategies and client decisions
- Managed daily operations and client relationships, growing business revenue
- Developed marketing strategies including online listings and promotions
Owner / Project Manager at Dockside Services (2014-01 – Present)
- Managed fleet operations for 45+ vessels, including maintenance, repairs, and client coordination
- Led technical marine projects including system installations and upgrades
- Oversaw full project lifecycle including budgeting, scheduling, and vendor management
- Delivered strong client service and technical troubleshooting solutions
Provincial Manager at Alberta Health Services (2007-01 – 2014-12)
- Led provincial Telehealth portfolio and managed 13 Project Managers
- Delivered 400+ AV/VC deployments annually across Alberta
- Developed standards and processes for AV system installation and operations
- Coordinated stakeholders including executives, clinicians, vendors, and technical teams
Telehealth Technician at Alberta Health Services (2006-01 – 2007-12)
- Supported live surgical broadcasts and clinical conferencing systems
- Provided technical troubleshooting and user support
- Maintained high-quality AV experiences in mission-critical environments
Education
Coursework in PMP – Mount Royal University
Diploma/Certificate in Recreational Facilities Maintenance & Operations – SAIT
Training in AV Systems, Infrastructure & Best Practices – InfoComm
