Udit Thakur

Social Service Worker (SSW) graduate with 672+ hours of direct, hands-on experience supporting individuals experiencing homelessness, substance use, and financial hardship within the Toronto shelter system. Skilled in client intake and registration, bed checks, food preparation, and maintaining accurate documentation. Working knowledge of SMIS (Shelter Management Information System) from Toronto shelter experience, readily transferable to other client database systems.

Comfortable providing support from a client-first, trauma-informed approach, with strong active listening and de-escalation skills. Holds a current G2 driver's license, First Aid/CPR certification, and a clean police record check. Multilingual in English, Hindi, Urdu, and Punjabi.

Fully available for 12-hour shifts, including days, nights, weekends, and holidays.

Field Placement Student (SSW) - ACSA Community Services / Toronto Shelter System - Toronto, ON

(2025-09 - 2026-04)

• Supported individuals experiencing homelessness, substance use challenges, and financial hardship within a Toronto shelter setting
• Completed 672+ hours of client intake, registration, and appointment booking
• Conducted bed checks and supported daily residential routines
• Assisted with food preparation for residents
• Maintained accurate, confidential client documentation and records in line with agency policy
• Gained working familiarity with SMIS shelter database and case documentation practices
• Applied a trauma-informed, client-first approach in day-to-day client interactions

Security Guard (Full-Time, Overnight) - Toronto, ON - Toronto, ON

(2024-01)

• Conduct routine facility and perimeter checks to monitor and maintain a safe, secure environment
• Respond promptly to incidents, applying calm, professional de-escalation techniques
• Maintain detailed shift logs and incident reports for accountability and continuity
• Work independently overnight, managing site security with minimal supervision
• Demonstrate consistent reliability and sound judgment during high-pressure situations

Diploma - Social Service Worker (SSW) - Centennial College