Uduh Gregory

IT Support | Systems Troubleshooting | Cloud Infrastructure

Talent

WinnipegMember since September 29, 2026

Exchange OnlineSharePointOneDriveTeamsOutlookWordPowerPointTroubleshootingRoot-cause analysisMFA enforcementSecurity scanningLinuxDNSTerraformAnsibleDockerKubernetesPrometheusGrafanaGitGitHubGitHub ActionsJenkinsSnowflake

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Exchange OnlineSharePointOneDriveTeamsOutlook

About

IT professional with a Computer Science degree and hands-on experience supporting production systems, troubleshooting incidents, and keeping services available for users across fintech and software environments. Diagnosed and resolved a blocking TLS/DNS issue during a live production cutover through root-cause analysis, restoring service with zero downtime for users. Reduced incident resolution time by 35% by building monitoring dashboards and alerts that helped the team detect, prioritize, and resolve issues faster.

Managed user access and account security using least-privilege principles, including MFA enforcement, scoped permissions, and administrator account hardening. Proficient in Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams, and Outlook, alongside AWS, Linux, and scripting for automation. Communicate technical issues clearly to non-technical people, with customer-facing experience in high-volume, fast-paced service environments in Winnipeg.

Hold an AWS Cloud Solutions Architect certification, a Post-Graduate Diploma in Predictive Analytics from the University of Winnipeg, and a Diploma in Cloud and DevOps Engineering.

Experience

DevOps Lead Engineer - Bejite - Remote

(2023-08)

Resolved a blocking TLS/DNS issue during a live production cutover by tracing it to its root cause, keeping the platform available to users with zero downtime.
Led a zero-downtime migration of a production platform to AWS, running a pre-migration audit that identified and prevented critical risks including a concurrency bug and a cross-region latency issue.
Managed user access and security for a multi-person team by enforcing MFA, scoping permissions to least privilege, and hardening administrator accounts, reducing the system's attack surface.
Consolidated 15+ repositories into one GitHub organization and documented branching standards and access policies, reducing integration conflicts by 30%.
Maintained automated pipelines for testing, security scanning, and builds, supporting reliable daily releases across teams.

AI Trainer - Mercor - Remote

(2026-07)

Reviewed AI coding agent outputs against test suites and engineering rubrics, writing clear, structured feedback that improved model quality.
Evaluated AI-generated PowerPoint presentations and Word documents for accuracy, organization, and usability, applying detailed quality criteria with strong attention to detail.

DevOps Engineer - Flutterwave - Remote

(2022-05 - 2023-08)

Reduced incident resolution time by 35% by building Prometheus and Grafana dashboards and alerting rules that helped the team detect and triage issues faster.
Automated infrastructure setup and configuration with Terraform, cutting manual errors by 50% across cloud environments.
Deployed and supported containerized services on Kubernetes, keeping applications stable and fault-tolerant.
Added security scanning and compliance checks to the release process, strengthening application security and reliability.

DevOps Engineer - Seamfix - Lagos, Nigeria

(2018-09 - 2022-08)

Built consistent, reproducible system environments with Terraform and Ansible, making development and production setups easier to maintain and troubleshoot.
Automated deployments with Jenkins and GitHub Actions, shortening release cycles from weeks to days.
Containerized core services with Docker and Kubernetes, improving stability and reducing configuration drift.

Banquet Server - RBC Convention Centre - Winnipeg, MB

(2026-09)

Deliver professional, friendly service to guests during high-volume events, staying calm under pressure and meeting tight timelines while following health and safety standards.

Stage Management Coordinator - ACOMI (African Community of Manitoba) - Winnipeg, MB

(2026-05 - 2026-08)

Coordinated performer schedules and stage activities, communicating with performers before and during events to confirm timing, resolve concerns, and keep events running on schedule.