Ugochi Iheanacho

Results-driven Clinical Informatics and Change Management Analyst with over seven years of experience supporting Clinical Information System (CIS) implementations and digital health transformation initiatives across ambulatory, inpatient, surgical, and oncology environments. Experienced in delivering classroom, virtual, and onsite training programs for multidisciplinary healthcare teams including physicians, nurses, allied health professionals, and administrative users. Skilled in developing training curricula, workflow guides, job aids, and onboarding materials that support user adoption, workflow standardization, and operational efficiency.

Proven expertise providing at-the-elbow (ATE) go-live support, hypercare assistance, workflow coaching, and real-time troubleshooting to ensure smooth system transitions and minimal disruption to clinical operations. Proficient in Epic applications, including Prelude, OpTime, Cadence, and EpicCare Link, as well as Cerner Millennium solutions such as PowerChart Ambulatory, PowerChart Inpatient, FirstNet, and SurgiNet. Strong background in clinical documentation, order management, workflow optimization, stakeholder engagement, and end-user support.

Recognized for strong communication, adaptability, and collaboration skills, with the ability to thrive in fast-paced, multi-site healthcare environments while managing competing priorities effectively. Passionate about improving clinician experience, supporting successful system adoption, and delivering high-quality implementation and training support throughout all phases of healthcare technology projects.

Clinical Informatics Analyst - Newfoundland and Labrador Health Services

(2026-03)

Project: Epic Hyperspace and Epic Link Province-wide Implementation

• Supported province-wide Epic Hyperspace and EpicCare Link implementation across ambulatory and inpatient care settings
• Delivered end-user training sessions and workflow demonstrations for clinicians, administrative staff, and operational teams
• Developed training materials, quick reference guides, workflow documentation, and job aids to support onboarding and system adoption
• Provided at-the-elbow (ATE) go-live support, hypercare assistance, and real-time troubleshooting during deployment activities
• Assisted with workflow validation, User Acceptance Testing (UAT), issue tracking, and system optimization activities
• Collaborated with clinical stakeholders, application teams, and operational leaders to support workflow alignment and implementation readiness
• Supported EpicCare Link access coordination, user provisioning, and external provider engagement activities
• Participated in system build validation, defect resolution, and change management processes to ensure successful deployment outcomes
• Documented issues, enhancement requests, and support activities using ServiceNow and project management tools
• Contributed to post-implementation support, adoption monitoring, and continuous improvement initiatives across multiple healthcare sites

Nursing Informatics Analyst - Bayshore Home Health, ON - ON

(2024-09 - 2026-02)

Project: EMR Workflow and Clinical Documentation Optimization

• Supported EMR workflow optimization initiatives to improve clinical documentation accuracy, efficiency, and regulatory compliance across home health operations
• Collaborated with nursing, clinical, and operational teams to assess workflow gaps and recommend process improvement solutions
• Conducted workflow analysis, documentation reviews, and stakeholder engagement sessions to support system optimization initiatives
• Developed and maintained clinical documentation templates, workflow guides, training materials, and end-user support resources
• Delivered virtual and onsite training sessions for nurses and clinical staff on EMR workflows, documentation standards, and best practices
• Provided ongoing end-user support, troubleshooting assistance, and issue resolution for documentation and workflow-related concerns
• Assisted with User Acceptance Testing (UAT), workflow validation, and system enhancement activities to support EMR improvements
• Supported data quality initiatives, documentation audits, and reporting activities to ensure compliance with organizational and clinical standards
• Collaborated with interdisciplinary teams to support change management, workflow adoption, and continuous process improvement initiatives
• Documented enhancement requests, incidents, and support activities using organizational ticketing and project management tools

Clinical Informatics Specialist - National Health Service (NHS)

(2019-07 - 2024-08)

Project: Self-Serve Kiosk Implementation

• Supported the implementation and optimization of self-serve patient kiosk solutions across clinical and outpatient care settings
• Collaborated with clinical, administrative, and technical teams to streamline patient registration, check-in, and appointment management workflows
• Conducted workflow analysis and stakeholder engagement sessions to identify operational requirements and improve patient experience initiatives
• Assisted with system configuration validation, workflow testing, and User Acceptance Testing (UAT) activities prior to deployment
• Developed training materials, user guides, quick reference documents, and workflow support resources for end users and frontline staff
• Delivered classroom, virtual, and onsite training sessions for clinical and administrative users on kiosk functionality and workflow integration
• Provided at-the-elbow (ATE) go-live support, troubleshooting, and post-implementation assistance to ensure smooth adoption and minimal workflow disruption
• Supported issue tracking, incident resolution, and enhancement documentation using ticketing and project management tools
• Collaborated with multidisciplinary teams to support change management initiatives, workflow standardization, and operational efficiency improvements
• Contributed to ongoing system optimization, adoption monitoring, and continuous improvement initiatives to enhance patient access and service delivery

Medical Office Assistant - Edo Specialist Hospital

(2016-11 - 2019-05)

• Supported daily clinical and administrative operations, ensuring efficient patient scheduling, registration, and appointment coordination
• Maintained accurate patient records, documentation, and data entry in compliance with organizational and confidentiality standards
• Assisted physicians, nurses, and allied health professionals with patient flow coordination and clinical support activities
• Improved front-desk workflow efficiency through effective communication, organization, and patient service management
• Managed inbound calls, patient inquiries, referrals, and follow-up communications in a professional and timely manner
• Coordinated medical records, appointment reminders, and patient intake processes to support continuity of care
• Supported billing, insurance verification, and administrative reporting activities to ensure accurate documentation and service processing
• Contributed to a positive patient experience by providing compassionate, organized, and patient-centered administrative support

Bachelor of Science - University of Lagos (2015) Nigeria