Customer Service Agent - Aristaz Inc - Ajax, Ontario
(2023-08)
- Proficiently communicated detailed information about Aristaz's comprehensive suite of IT services to clients, ensuring a thorough understanding of offerings.
- Established and maintained robust relationships with clients, serving as a primary point of contact for inquiries, feedback, and issue resolution.
- Implemented strategies to elevate the overall customer experience, contributing to increased client retention and loyalty.
- Addressed client queries and concerns promptly and effectively, demonstrating a commitment to resolving issues and delivering solutions.
- Worked closely with cross-functional teams to relay customer feedback and insights, facilitating continuous improvement in service delivery.
- Maintained accurate and comprehensive records of customer interactions, ensuring the availability of historical data for reference and analysis.
High Performance Compute for NextGen AI Intern - Kyndryl - Toronto, Ontario
(2025-05 - 2025-12)
- Collaborated with AI specialists to implement sustainable solutions for data centers.
- Delievered informative presentations and demos to internal and external clients on functions and operations of our sustainability advisor platform.
- Gained insight and knowledge on the business aspects of artificial intelligence as well as exposure to corporate lifestyle.
- Enhanced understanding of data centers and AI, effectively communicating this knowledge to clients.
