Umar Zaman

• Performing investigation and analysis through database management to resolve system issues.
• Managing escalated service tickets with clients.
• Software such as Oracle and Azure Data Studio were used to transfer client information to .CSV files
• Maintaining all the financial records within the company database up to date for future reference.
• Documentation of all the new database queries implemented for new clients

EZTax.ca - Information Technology Support Analyst August 2021 to Present

• Performing investigation and analysis through database management to resolve system issues.
• Managing escalated service tickets with clients.
• Softwares such as Oracle and Azure Data Studio were used to transfer client information to .CSV files
• Maintaining all the financial records within the company database up to date for future reference.
• Documentation of all the new database queries implemented for new clients

Modern Design Game Launcher Application UI

Dependencies: 

• C# .NET (ASP.NET WPF), XAML and GIT 
• Using the MVVM approach, this application is designed to display a user-interactive marketplace and game launcher with features such as a home page, featured page, library tab and settings page while maintaining a majestic and modernized look to it.

Dependencies: 

• Java OOP, JavaFX, MySQL, JDBC and GIT 
• Using JavaFX as the front-end GUI, a form application is launched asking for user login credentials. If user wants to sign up, user will be prompted to another GUI where credentials are saved in an SQL database. This program demonstrates the use of JavaFX controllers, along with data usage to the SQL database.