Upasna Sharma

2+ year experience working as a teacher in a Montessori Preschool Calgary fostering early childhood development through structured learning, empathy, and effective communication with children and parents. Demonstrated problem-solving abilities and a customer-first mindset, developed through years of hands-on experience in client support, teaching, and brand representation roles. 1+ year experience of customer service as a brand ambassador for Sara Simply Sampling, representing various products across major Canadian retailers including Safeway, Sobeys, and Costco Liquor successfully interacted with and gathered feedback from over 100 customers daily to inform product improvement strategies. Strong communication skills, both written and verbal, with a proven ability to respond effectively to the needs of parents, customers, and passengers in fast-paced environments.

Basic web design proficiency using HTML, with a foundational understanding of digital presentation and user interface principles.

Brand Ambassador - Sara Simply Sampling - Calgary, AB

(2024-09 - 2025-03)

• Engaged with 100+ customers daily to provide product samples and collect feedback, driving a 15% increase in customer satisfaction scores through actionable insights
• Maintained and presented detailed sales reports highlighting product benefits, contributing to a 10% growth in conversion rates during client presentations
• Conducted rigorous product inspections to identify defects and uphold quality standards including to analyze product performance, identify trends and use data to inform recommendation and objectively evaluate a product, identify areas for improvement and offer actionable solutions which reduced return rates by 12% and strengthening brand reliability
• Analyzed product performance and competitor offerings to identify trends and recommend improvements, leading to three successful product enhancements that boosted market competitiveness

Teacher - Montessori - Calgary, AB

(2021-03 - 2023-05)

• Delivered personalized instruction in a fast-paced environment to a diverse classroom of 20+ students, adapting teaching strategies to varied learning styles and improving overall engagement by 25%
• Maintained detailed daily progress reports on motor skills, practical life skills, sensorial education, and mathematics, enabling early identification of learning gaps and supporting targeted interventions
• Fostered positive relationships with parents and students, increasing parent satisfaction scores by 15% through consistent communication and collaborative goal setting enhancing emotional intelligence, communication and problem capabilities
• Supported classroom management and school projects, applying leadership and problem-solving skills to streamline processes and enhance learning outcomes, contributing to a 10% improvement in classroom efficiency

Sales Associate - Enagic Water filter - Remote Vancouver

(2023-06 - 2024-08)

• 1+ year of experience in marketing and customer service, engaging clients through product education and personalized support
• Utilized CRM tools and digital platforms to track customer interactions and manage leads
• Explained technical product features (filtration systems and water ionization) to non-technical customers
• Managed online inquiries and communications via email and social media platforms
• Troubleshot basic product issues and guided customers on setup, usage, and maintenance

Bookkeeper - Dumoore Media - Calgary, AB

(2023-01 - 2023-04)

Volunteer Experience

• Managed daily accounts payable and receivable using QuickBooks, ensuring accurate financial transactions and reducing discrepancies by 15%
• Processed billing and payments with timely data entry, improving transaction turnaround time by 20% and supporting consistent cash flow
• Prepared general journal entries and reconciled bank statements while organizing financial records, achieving 100% compliance during audits and enhancing reporting accuracy

Junior IT Analyst Program - Information Technology - NPower Canada (2025 - 2026)

Google IT Support Professional Certificate - Information Technology (2026)

Google AI Essentials - Artificial Intelligence (2026)

Masters - Psychology - Gurukul Degree College