Urja

Customer service representative with extensive experience in retail and warehouse environments, including roles as a cashier, team member, and framer at Michaels. Known for excellent customer service skills, attention to detail, and the ability to work effectively in a team.

Cashier - Michaels Stores, Inc

(2022-04 - 2025-12)

• Deliver a friendly and efficient cash wrap experience, process customer transactions accurately and efficiently at the Point of Sale
• Ensure proper documentation is completed with respect to customers receipt and return of goods
• Recover cash wrap selling zone and "go-backs"
• Take initiative to recover and replenish merchandise, so it is available to sell

Team Member - Michaels Stores, Inc

(2022-04 - 2025-12)

• Provide excellent customer service and positively engage with all customers
• Maintain a neat and organized checkout area
• Greet all customers and display warm demeanour
• Accurately scan or enter product data
• Accurately accounts for cash
• Merchandise and maintains designated areas
• Ask for customer's rewards membership during each transaction

Amazon Fulfilment Centre Warehouse Associate - Amazon Warehouse

(2024-09 - 2025-01)

• Get customer orders ready and pack them up
• Use scanners to read bar codes on products
• Optimize tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained
• Troubleshoot problems
• Lift up to 40 pounds
• Stand, walk, push, pull, squat, bend, and reach during shifts

Post Graduate Certificate - 3D Animation - Conestoga College (2022-09 - 2023-04)

Post Graduate Certificate - Virtual Reality Production - Conestoga College (2022-01 - 2022-08)